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- Tasks: Manage media workflows and support customers in deploying video solutions.
- Company: Join AWS, the leading cloud platform trusted by startups and Fortune 500 companies.
- Benefits: Enjoy flexible work-life balance, mentorship opportunities, and a culture of inclusion.
- Why this job: Be part of an innovative team that values diverse experiences and drives customer success.
- Qualifications: 2+ years in public cloud and 4+ years in technical project management required.
- Other info: This role is based in London and encourages applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows. Media Specialist TAMs collaborate with Media Specialist Solutions Architecture (SA) teams in AWS Sales to understand customer needs and design relevant media solutions. They work closely with customers to transition solutions from conceptual design to long-term production operations. When customized solutions are required, they may also work with AWS Professional Services, representing customer operational needs and aligning with AWS Support capabilities. While software development is not expected from a Media Specialist TAM, a background in software development is valuable for understanding complex customer needs and driving software solutions. Media Specialist TAMs take ownership of the long-term operational health of their deployed solutions, contributing to the overall success of their assigned customers. They also coordinate with AWS Support TAMs, who hold overall TAM responsibility for AWS Enterprise Support customers. A key aspect of their role is providing ongoing support and deep domain-focused guidance throughout the customer lifecycle.
As a Senior Media Specialist TAM, your responsibilities include:
- Completing onboarding and off-boarding requirements for assigned key customers
- Owning customer health dashboards for media workflows, working with AWS TAMs and Technical Project Managers
- Defining detailed customer project requirements and scoping feature tickets with AWS Solutions Architects
- Interfacing with customer project managers and technical owners to understand requirements and deliver product releases
- Collaborating with Product Managers to prioritize customer requirements
- Working with Engineering managers to ensure delivery of product features
- Advocating for, specifying, and owning the availability of customer test environments
- Verifying implemented product features and testing multi-product workflows
- Communicating effectively with customers and internal teams
- Mentoring junior TAMs and Engineers
- Defining and implementing team metrics and processes
AWS Sales, Marketing, and Global Services (SMGS) focus on driving revenue and growth across various customer segments, including public sector. The AWS Support team emphasizes world-class support as critical to customer success and partners with customers building mission-critical applications on AWS.
Note: This role requires the ability to work from an AWS office in London.
About the team: We value diverse experiences and encourage candidates to apply even if they do not meet all preferred qualifications. Whether you're starting your career or have alternative experiences, your background is welcome.
Why AWS: AWS is the world's most comprehensive cloud platform, known for innovation and trusted by startups and Fortune 500 companies alike.
Work/Life Balance: We promote flexibility and work-life harmony, supporting your success at work and at home.
Inclusive Team Culture: Our culture of inclusion is fostered through employee-led affinity groups and ongoing learning events.
Mentorship and Career Growth: We provide resources for professional development, mentorship, and career advancement.
BASIC QUALIFICATIONS:
- 2+ years experience with public cloud as a developer, architect, TPM, or implementer
- 4+ years in technical project management, TAM, or professional services with customer-facing responsibilities
- 2+ years in a technical role within a software engineering-focused business
- 3+ years experience in the Media & Entertainment market segment
PREFERRED QUALIFICATIONS:
- Experience as a technical lead in enterprise or customer-facing environments
- 4+ years' software engineering experience
- Knowledge of video processing technologies (MPEG2, AVC, HEVC, MPEGTS)
- Experience with adaptive bitrate streaming and delivery technologies
- Experience with AWS or other cloud providers in operational support environments
We are an equal opportunity employer dedicated to diversity and inclusion. We prioritize your experience and skills in our hiring decisions.
AWS ES SI - Sr. Media Specialist Technical Account Manager, Strategic Industries employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS ES SI - Sr. Media Specialist Technical Account Manager, Strategic Industries
✨Tip Number 1
Familiarise yourself with AWS Elemental media products and CloudFront. Understanding these tools will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Media Specialist TAMs on platforms like LinkedIn. They can provide insights into the role and share tips that could give you an edge during the application process.
✨Tip Number 3
Prepare to discuss specific customer projects you've worked on, especially those involving video workflows. Highlighting your hands-on experience will show your capability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends in the Media & Entertainment market segment. Being knowledgeable about industry developments will help you engage in meaningful conversations during interviews.
We think you need these skills to ace AWS ES SI - Sr. Media Specialist Technical Account Manager, Strategic Industries
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in public cloud, technical project management, and the Media & Entertainment sector. Use specific examples that demonstrate your skills and achievements related to the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a great fit for the Media Specialist TAM role. Mention your understanding of AWS products and how your background in software development can help meet customer needs.
Showcase Technical Skills: In your application, emphasise your technical skills, especially those related to video processing technologies and adaptive bitrate streaming. Provide examples of how you've applied these skills in previous roles.
Highlight Customer-Facing Experience: Since this role involves significant customer interaction, detail your experience in customer-facing positions. Discuss how you've successfully managed customer relationships and contributed to their success.
How to prepare for a job interview at ENGINEERINGUK
✨Understand the Role
Make sure you have a solid grasp of what a Media Specialist Technical Account Manager does. Familiarise yourself with AWS Elemental media products and CloudFront, as well as the specific responsibilities outlined in the job description.
✨Showcase Your Technical Knowledge
While software development isn't a core part of the role, having a background in it can be beneficial. Be prepared to discuss your technical experience, especially in relation to video processing technologies and cloud environments.
✨Prepare for Customer Interaction Scenarios
Since this role involves working closely with customers, think of examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your communication skills and ability to understand customer needs.
✨Demonstrate Team Collaboration Skills
The position requires collaboration with various teams, including Solutions Architects and Product Managers. Be ready to discuss how you've worked in cross-functional teams before and how you can contribute to a collaborative environment.
