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- Tasks: Lead a team to analyze train delays and improve service efficiency.
- Company: Network Rail connects people and goods across the UK, prioritizing safety and customer service.
- Benefits: Enjoy flexible working hours and support for work-life balance.
- Why this job: Join a mission-driven team focused on enhancing railway services and making a real impact.
- Qualifications: A1 qualified with experience in people management and a solid understanding of railway operations.
- Other info: We are a Disability Confident Leader employer, committed to inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
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About Network Rail
At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We are an organisation where people matter. Watch our video to find out more!
Scotland’s Railway is part of this large family, covering a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 percent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users drives us every day, and we’re empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues, and protecting safety and wellbeing.
Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern. If you need flexibility to complete your role, just let us know and we will do our utmost to help you invest in your career with us while balancing other aspects of your life.
We’re also a Disability Confident Leader employer and will do our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply, and interview for roles.
We want to help deliver a railway that is safe, reliable, affordable, and provides great customer service to everyone. For more information about Network Rail, click here.
Brief Description
As part of our work to understand the causes of train delay and build strategies for improvement, we have a team of Train Delay Attributors that work in our 24/7 control centre and attribute all train delays to root causes in real time.
This role will manage a team of attribution staff, ensuring they have the support and leadership they need to make this process as accurate as possible in line with our processes and the contractual obligations we have to train operators.
About the role (External)
Here are some of the duties your role will include:
- Provide overall direction regarding the application of the delay attribution guide, providing support and guidance to relevant managers across the route.
- Apply consistent standards throughout the route for all delay attribution and TRUST incident creations.
- Lead the capture of train delays in line with KPI reporting.
- Undertake briefing of staff on changes to the delay attribution process and guides.
- Promote understanding of the delay attribution process with customers, contractors, and other interested parties.
- Provide technical support and advice to the Customer Service team in respect of TRUST / TRUST D.A.
- Assist with the development of data capture contingency plans and monitor the introduction in the event of TRUST failure.
- Assist with real-time support to the route control during disruption.
- Undertake competency assessments identifying, recording, and implementing any development needs.
What you will bring to the role:
- A1 qualified
- Experience of managing people
- Knowledge of Network Rail people management policies and procedures
- Detailed understanding of business process manual and commercial environment
- Investigation skills
- Negotiation skills
- Crisis management skills
- Influencing skills
It’s desirable if you have it to help give you context to the role:
- Relevant experience in the Railway industry
- Understanding of negotiating machinery
- Knowledge of budgets
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Attribution Manager employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attribution Manager
✨Tip Number 1
Familiarize yourself with the delay attribution guide and the specific processes used by Network Rail. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network Rail values leadership and support for teams. Be prepared to discuss your previous experience in managing teams and how you've successfully led them through challenges, especially in high-pressure situations.
✨Tip Number 3
Highlight any relevant experience you have in the railway industry or similar environments. This can set you apart from other candidates and show that you understand the unique challenges of this sector.
✨Tip Number 4
Demonstrate your negotiation and crisis management skills during the application process. Prepare examples of past experiences where you effectively managed conflicts or crises, as these skills are crucial for the Attribution Manager role.
We think you need these skills to ace Attribution Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Attribution Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing teams and your knowledge of the railway industry. Use specific examples that demonstrate your crisis management and negotiation skills, as these are crucial for the role.
Showcase Your Skills: Make sure to clearly outline your A1 qualification and any relevant certifications. Discuss your understanding of Network Rail's people management policies and how you have applied them in previous roles.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your passion for improving train services and your commitment to safety and customer service. Mention how your values align with those of Network Rail and express your enthusiasm for contributing to their mission.
How to prepare for a job interview at ENGINEERINGUK
✨Understand the Delay Attribution Process
Make sure you have a solid grasp of the delay attribution guide and how it applies to train delays. Be prepared to discuss how you would ensure consistent standards across the route and how you can support your team in this process.
✨Showcase Your Leadership Skills
As a manager, it's crucial to demonstrate your ability to lead and support your team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to providing guidance and addressing development needs.
✨Highlight Your Crisis Management Experience
Given the nature of the role, be ready to discuss your experience with crisis management. Share specific instances where you've had to make quick decisions under pressure and how you handled disruptions in a previous role.
✨Familiarize Yourself with Network Rail's Values
Network Rail emphasizes safety, reliability, and customer service. Research their values and think about how your personal values align with theirs. Be prepared to articulate how you can contribute to their mission of improving the railway experience for passengers and freight users.
