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- Tasks: Investigate claims, analyze data, and propose solutions to improve safety for Amazon Partners.
- Company: Join Amazon's EU Trust & Safety team, dedicated to enhancing workplace conditions for drivers and partners.
- Benefits: Enjoy a diverse workplace, opportunities for growth, and the chance to make a real impact.
- Why this job: Be part of a team that drives positive change and ensures fair treatment in the logistics industry.
- Qualifications: Bachelor's degree, fluent in English and German, with experience in data analysis and stakeholder management.
- Other info: Additional EU languages and project management experience are a plus; coding skills are beneficial.
The predicted salary is between 36000 - 60000 £ per year.
APET Incident Imprv. Mgr., EU Trust & Safety – Amazon Partner Escalations Team
DESCRIPTION
Your role and responsibilities:
- Investigate claims with different levels of severity;
- Deep Dive on data from various internal systems; propose remedial action based on investigation findings; production of completed investigation documentation;
- Manage assigned casework and close investigations by meeting the expected quality and SLAs;
- Consult and collaborate with business partners across (DSP Management, Corporate ER teams, Legal teams, PR and 3rd Party Vendors, Audit and Compliance).
About the team
The Amazon Logistics EU Deliver Service Partners (DSP), Amazon Partner Escalations Team owns all EU wide initiatives aimed to address workplace related escalations involving Amazon Partners and their employees. Our team provides EU Amazon Logistics community with the knowledge, the right short and long-term strategies to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience.
The Investigations Manager will carry out critical incident investigations and establish, expand and standardize our team’s internal investigation processes. The Amazon Partner Escalations Awareness process is to ensure fair and respectful treatment of Drivers and other employees of Amazon Partners. You contribute to re-active critical cases but also future pro-active incident mitigation.
BASIC QUALIFICATIONS
- Bachelor Degree
- Fluent English and German (written and verbal communication).
- Experience in Excel, data analysis and reporting.
- Experience in managing stakeholders in medium – large organisation.
PREFERRED QUALIFICATIONS
- Additional EU languages will be a plus.
- Experience in managing projects.
- Experience in improving processes.
- Experience in risk/incident management dealing with simple to medium complex investigations.
- SQL, scripting and or coding experience is a plus.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
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APET Incident Imprv. Mgr., EU Trust & Safety - Amazon Partner Escalations Team employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land APET Incident Imprv. Mgr., EU Trust & Safety - Amazon Partner Escalations Team
✨Tip Number 1
Familiarize yourself with Amazon's Trust & Safety policies and procedures. Understanding the framework within which the APET Incident Improvement Manager operates will give you a significant advantage during discussions and interviews.
✨Tip Number 2
Highlight your experience in stakeholder management. Be prepared to discuss specific examples of how you've successfully collaborated with various teams in previous roles, as this is crucial for the position.
✨Tip Number 3
Brush up on your data analysis skills, especially in Excel and SQL. Being able to demonstrate your proficiency in analyzing data and drawing actionable insights will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to incident management and process improvement. Think of specific instances where you've identified issues and implemented solutions, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace APET Incident Imprv. Mgr., EU Trust & Safety - Amazon Partner Escalations Team
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in managing stakeholders and conducting investigations. Use specific examples that demonstrate your ability to handle complex cases and improve processes.
Showcase Language Proficiency: Since fluency in English and German is required, clearly indicate your language skills in both written and verbal communication. If you speak additional EU languages, mention them as well.
Detail Your Analytical Skills: Discuss your experience with data analysis, Excel, and any relevant tools like SQL or coding. Provide examples of how you've used these skills to drive improvements or solve problems in previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. Show how your background aligns with the goals of the Amazon Partner Escalations Team.
How to prepare for a job interview at ENGINEERINGUK
✨Showcase Your Analytical Skills
Since the role involves deep diving into data and conducting investigations, be prepared to discuss your experience with data analysis. Highlight specific examples where you've used Excel or other tools to analyze data and draw conclusions.
✨Demonstrate Stakeholder Management Experience
The position requires managing stakeholders across various teams. Share instances where you've successfully collaborated with different departments or external partners, emphasizing your communication skills in both English and German.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of past incidents you've managed, how you approached them, and the outcomes. This will showcase your capability in handling critical situations.
✨Emphasize Process Improvement Experience
The role focuses on improving internal investigation processes. Be ready to discuss any previous experiences where you've identified inefficiencies and implemented changes that led to better outcomes. This will demonstrate your proactive approach to incident management.
