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- Tasks: Provide electro-mechanical repairs and upgrades for high-value electric grid equipment.
- Company: Join a leading company in electric grid distribution technology.
- Benefits: Enjoy flexible working hours, travel opportunities, and a collaborative team environment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Minimum ONC in Electrical Engineering; experience with industrial control systems preferred.
- Other info: Willingness to travel and work weekends may be required.
The predicted salary is between 36000 - 60000 £ per year.
Excellent opportunity for an ambitious Engineering Technician to provide Electro-mechanical repairs and upgrades for bespoke high-value electric grid distribution test equipment & plant, including testing of systems down to component level. You will be working with the Customer Support team to ensure customers enjoy the highest level of support and service throughout the lifetime of their product.
Key Responsibilities:
- Ensure that warranty claims are dealt with in a timely manner and to the satisfaction of both the customer and the company.
- Produce Risk Assessment and Method Statement documentation and ensure these are followed and evaluated where necessary to maintain the safest working practices at all times.
- Ensure response and resolution dates are met in accordance with the Company's quality systems and agreed SLAs.
- Generate reports, fault analysis and certification following repairs and maintenance work.
- Create work instructions and troubleshooting guides for internal and external publication to assist with repairs and customer enquiries.
- Use SAP B1 system to log service call details, fault codes and resolutions from initial contact to final resolution.
- Contribute and prepare service/warranty trend analysis.
- Liaise with Design, Production and Sales departments to aid in the continuous improvement of products and inform where future sales opportunities may be present.
- Ensure all Statutory and Corporate Health and Safety, Environmental, Quality System and International Trade Compliance procedures are followed, and requirements are met.
- Maintain Company standards, behaving in an ethical and professional manner in all business activities.
- Supporting the Customer Support team with onsite labour for onsite repairs and inspections worldwide if required. Travel will often be at short notice, generally for periods no longer than one week however flexibility around longer durations and weekend working are required, dependent on business and/or customer needs.
About You:
- Minimum ONC or equivalent in Electrical Engineering.
- Preferably undergone formal training, such as a structured apprenticeship.
- Proven track record in the support and repair of industrial control systems. Relevant Electrical engineering background and/or products knowledge.
- Understanding of electrical schematics and circuits.
- Creative & analytical problem-solver with outstanding customer service skills.
- Effective communication skills (written & verbal), follow-up skills, organisational skills, and the ability to work across functions to address customer issues.
- Demonstrated flexibility and Continuous Improvement activities.
- Collaborative Team worker.
- Ability to deliver at pace.
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint).
- Experience using SAP or equivalent (Desirable).
Customer Support Technician employer: Engineering Delivery Solutions Ltd
Contact Detail:
Engineering Delivery Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as SAP B1 and industrial control systems. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experiences in customer support and how you've handled warranty claims or technical issues. Use specific examples that highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Showcase your collaborative spirit by thinking of ways you can contribute to cross-departmental projects. Be ready to share ideas on how you could improve communication between Customer Support and other teams like Design and Production.
✨Tip Number 4
Since travel is a part of the job, be prepared to discuss your flexibility and willingness to travel on short notice. Highlight any past experiences where you successfully adapted to changing schedules or worked in different environments.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical engineering and customer support. Emphasise any specific skills related to electro-mechanical repairs, industrial control systems, and your proficiency with Microsoft Office and SAP.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the company's needs. Mention your problem-solving abilities and customer service skills, and provide examples of how you've successfully handled similar responsibilities in the past.
Showcase Relevant Qualifications: Clearly list your qualifications, such as your ONC or equivalent in Electrical Engineering. If you have undergone formal training or completed an apprenticeship, make sure to highlight this as it demonstrates your commitment to the field.
Demonstrate Communication Skills: Since effective communication is key for this role, ensure that your application is well-written and free of errors. Use clear and concise language to convey your thoughts, and consider including examples of how you've effectively communicated in previous roles.
How to prepare for a job interview at Engineering Delivery Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with electro-mechanical repairs and industrial control systems. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service Experience
Since the role involves working closely with customers, share instances where you've provided exceptional customer support. Discuss how you managed warranty claims or resolved customer inquiries, showcasing your problem-solving skills and ability to communicate effectively.
✨Demonstrate Your Teamwork Abilities
The job requires collaboration with various departments. Prepare to talk about your experiences working in teams, how you contributed to projects, and any instances where you helped improve processes or products through teamwork.
✨Familiarise Yourself with Relevant Tools
If you have experience with SAP or similar systems, be ready to discuss it. If not, do some research on how these tools are used in customer support and service management, as this knowledge can set you apart from other candidates.
