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- Tasks: Provide electro-mechanical repairs and upgrades for high-value electric grid distribution test equipment.
- Company: Join a leading company dedicated to delivering top-notch customer support and innovative solutions.
- Benefits: Enjoy flexible working hours, travel opportunities, and a chance to work with cutting-edge technology.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and continuous improvement.
- Qualifications: HNC in Electrical Engineering and 5+ years in a service role required; travel flexibility is essential.
- Other info: Opportunity for global travel and hands-on experience in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Excellent opportunity for an ambitious and professional Engineer to provide Electro-mechanical repairs and upgrades for all bespoke high-value electric grid distribution test equipment and plant, including testing of systems down to component level. You will be providing direct customer support by telephone, email, remote connection or on site, dependent on each individual case.
You will be working as part of the Customer Support team to ensure customers enjoy the highest level of support and service throughout the lifetime of their product(s).
Key Responsibilities:
- Ensure that warranty claims are dealt with in a timely manner and to the satisfaction of both the customer and the company.
- Electro and mechanical repair and testing of systems down to component level.
- Commissioning, testing, training, and routine planned maintenance at customer sites worldwide. Travel will often be at short notice, generally for periods no longer than one week however flexibility around longer durations and weekend working are required, dependent on business and/or customer needs.
- Produce Risk Assessment and Method Statement documentation and ensure these are followed and evaluated where necessary to maintain the safest working practices at all times.
- Ensure response and resolution dates are met in accordance with the Company’s quality systems and agreed SLAs.
- Generate reports, commissioning documents, fault analysis and certification following repairs and maintenance work.
- Use SAP B1 system to log service call details, fault codes and resolutions from initial contact to final resolution.
- Contribute and prepare service/warranty trend analysis.
- Liaise with Sales department for preparing all necessary service quotations.
- Liaise with Design, Production and Sales departments to aid in the continuous improvement of products and inform where future sales opportunities may be present.
- Ensure all Statutory and Corporate Health and Safety, Environmental, Quality System and International Trade Compliance procedures are followed, and requirements are met.
- Maintain Company standards, behaving in an ethical and professional customer-facing manner in all business activities.
ABOUT YOU:
- Minimum HNC or equivalent in Electrical Engineering.
- 5+ years’ experience in a service role including worldwide travel.
- Preferably undergone formal training, such as a structured apprenticeship.
- Proven track record in the support and repair of industrial control systems. Relevant Electrical engineering background and/or products knowledge.
- Understanding of electrical schematics and circuits.
- Creative and analytical problem-solver with outstanding customer service skills.
- Effective communication skills (written and verbal), follow-up skills, organisational skills, and the ability to work across functions to address customer issues.
- Demonstrated flexibility and Continuous Improvement activities.
- Collaborative Team worker.
- Ability to deliver at pace.
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint).
- Valid passport and Full UK Driving License.
- Experience using SAP or equivalent (Desirable).
Customer Support Engineer employer: Engineering Delivery Solutions Ltd
Contact Detail:
Engineering Delivery Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarise yourself with the specific electro-mechanical systems and equipment mentioned in the job description. Understanding the technical aspects will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience, especially in technical roles. Be prepared to share examples of how you've resolved customer issues effectively, as this is crucial for a Customer Support Engineer position.
✨Tip Number 3
Demonstrate your flexibility and willingness to travel. Since the role requires on-site support at short notice, mentioning any previous experiences where you adapted quickly to changing circumstances can set you apart from other candidates.
✨Tip Number 4
Brush up on your knowledge of SAP or similar systems, as familiarity with these tools is desirable. If you have experience using them, be ready to discuss how you've utilised these systems to enhance your efficiency in past roles.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and electro-mechanical repairs. Emphasise your technical skills, particularly in electrical engineering and any experience with industrial control systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples of how you've successfully resolved customer issues in the past, and relate them to the responsibilities outlined in the job description.
Highlight Relevant Qualifications: Clearly state your qualifications, such as your HNC in Electrical Engineering and any formal training or apprenticeships. Include details about your experience with SAP or similar systems, as well as your proficiency in Microsoft Office programs.
Showcase Soft Skills: In your application, emphasise your communication skills, teamwork, and flexibility. Provide examples of how you've worked collaboratively in previous roles and how you adapt to changing situations, especially regarding travel and customer needs.
How to prepare for a job interview at Engineering Delivery Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with electro-mechanical repairs and testing. Highlight specific examples where you've successfully diagnosed and resolved issues, especially in industrial control systems.
✨Demonstrate Customer Service Excellence
Since the role involves direct customer support, share instances where you've gone above and beyond for a customer. Emphasise your communication skills and how you handle challenging situations.
✨Familiarise Yourself with Relevant Tools
Make sure you understand how to use SAP B1 or similar systems. If you have experience logging service calls or generating reports, be ready to discuss this in detail.
✨Prepare for Travel and Flexibility Questions
Given the travel requirements of the job, be ready to discuss your availability and willingness to travel at short notice. Share any previous experiences that demonstrate your adaptability and commitment.
