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- Tasks: Provide top-notch support and repairs for high-value electric grid equipment.
- Company: Join a leading company in electric grid distribution technology.
- Benefits: Enjoy flexible working options and opportunities for travel.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Looking for ambitious engineers with a passion for problem-solving.
- Other info: Travel may be required, but you'll gain global experience!
The predicted salary is between 36000 - 60000 £ per year.
Excellent opportunity for an ambitious and professional Engineer to provide Electro-mechanical repairs and upgrades for all bespoke high-value electric grid distribution test equipment & plant, including testing of systems down to component level. You will be providing direct customer support by telephone, email, remote connection or on site, dependent on each individual case. You will be working as part of the Customer Support team to ensure customers enjoy the highest level of support and service throughout the lifetime of their product(s).
Key Responsibilities:
- Ensure that warranty claims are dealt with in a timely manner and to the satisfaction of both the customer and the company.
- Electro and mechanical repair and testing of systems down to component level.
- Commissioning, testing, training, and routine planned maintenance at customer sites worldwide. Travel will often be at short notice, generally for periods no longer than one week however flexibility around longer durations and weekend working are required, dependent on business and/or customer needs.
- Produce Risk Assessment and Method Statement documentation and ensure these are followed and evaluated where necessary to maintain the safest working practices at all times.
- Ensure response and resolution dates are met in accordance with the Company’s quality systems and agreed SLA’s.
- Generate reports, commissioning ...
Customer Support Engineer employer: Engineering Delivery Solutions Ltd
Contact Detail:
Engineering Delivery Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarise yourself with the specific electro-mechanical systems and equipment mentioned in the job description. Understanding the technical aspects will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight any previous experience you have in customer support roles, especially those involving technical troubleshooting. Be prepared to share examples of how you've successfully resolved customer issues in the past, as this will demonstrate your capability to handle similar situations at StudySmarter.
✨Tip Number 3
Showcase your flexibility and willingness to travel by discussing any past experiences where you had to adapt quickly to changing circumstances. This is crucial for a role that requires on-site support and may involve short-notice travel.
✨Tip Number 4
Prepare to discuss your approach to risk assessment and safety practices. Since the role involves producing documentation for safe working practices, demonstrating your understanding of these processes will set you apart from other candidates.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electro-mechanical repairs and customer support. Use specific examples that demonstrate your skills in troubleshooting and resolving technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and engineering. Mention your ability to work under pressure and your flexibility regarding travel, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and technical expertise. Mention any experience with risk assessments and method statements, as these are crucial for maintaining safety standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Engineering Delivery Solutions Ltd
✨Understand the Technical Requirements
Make sure you have a solid grasp of electro-mechanical systems and the specific equipment mentioned in the job description. Brush up on your knowledge of testing systems down to component level, as this will likely come up during technical questions.
✨Showcase Your Customer Support Skills
Since the role involves direct customer support, be prepared to discuss your previous experiences in handling customer queries and complaints. Highlight any instances where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility and Adaptability
Given the travel requirements and potential for short notice deployments, emphasise your willingness to adapt to changing circumstances. Share examples from your past where you successfully managed unexpected changes or challenges.
✨Prepare for Safety Protocol Discussions
Familiarise yourself with Risk Assessment and Method Statement documentation. Be ready to discuss how you prioritise safety in your work and any relevant experiences you have in maintaining safe working practices.
