At a Glance
- Tasks: Join us in setting up and maintaining cutting-edge humanoid robots for global events.
- Company: Engineered Arts, a leader in humanoid robotics with a fun and innovative culture.
- Benefits: Travel to exciting destinations, competitive pay, and hands-on experience with advanced technology.
- Other info: Dynamic role with opportunities for travel and career growth in a pioneering tech company.
- Why this job: Be part of a team that creates wow experiences with robots that are changing the world.
- Qualifications: Customer service experience, mechanical skills, and a passion for robotics.
The predicted salary is between 37800 - 46200 £ per year.
About Engineered Arts
Engineered Arts is the leading manufacturer of full-size humanoid robots used for entertainment, education and communication. With 20 years of hardware and software development, our robots have been sold in over 30 countries worldwide with customers such as NASA, PwC, Meta and many more. Our Ameca robot is well known as ‘the face of AI’ and a social media viral success, taking advantage of the generative AI craze. Along with our ultra‑realistic Mesmer range of animated figures, our robots continue to surprise and excite visitors at museums, theme parks, visitor attractions and trade shows as well as aid leading universities with AI and robotics research.
Our robots are poised to break into the future mega‑expansion service robot segment, with applications such as front of house, receptions, check‑in desks, information points and PoS. We are a team of dedicated engineers and creatives striving to develop the very best experiences for our customers. Our internal motto is ‘Be Wow’, everything we do is fun, entertaining or surprising to encounter. We always push the boundaries of what is possible in humanoid robotics, researching and developing new systems and techniques to further their appeal.
Role Outline
A truly unique opportunity to join a high profile humanoid robotics company working on next level human interaction. Our robots are known worldwide and are regularly featured in the media, both traditional and social. We regularly attend trade shows to show off our tech, or offer rentals for 3rd party exhibitions, shows, ceremonies and more, many times in attractive global destinations such as Las Vegas and Dubai. Setting up robots and being on hand to ensure a consistently wow experience is key to our customers' success for these events.
Customers who have purchased our robots need help before delivery, for installation and post‑install training and support. In this role you will become a subject expert on our Ameca and Mesmer humanoid robots. This will allow you to ensure customers are ready for a robot and help them ensure their robot is functioning well for its entire lifetime. You’ll intuitively understand the robots inside and out, gaining the ability to rapidly diagnose the root causes of issues which may occur during operation. You’ll also be the proud parent of our in‑house fleet of robots, ensuring they are up to scratch, maintaining and upgrading where required and making sure they are in tip top condition for live or virtual demonstration and ready to be sent off to another of their high profile engagements.
Main Responsibilities
- Liaising with customers on requirements of the venue (such as power and network connectivity requirements)
- Executing final check and robot packing prior to shipping, as well as return checks and maintenance
- Travel to customer premises or rental venue for set up and installation
- For sales, training customer stakeholders on safe usage and maintenance of robots (either at customer premises or at an EA office)
- For rentals, being on‑site to ensure robots look and work their best for the duration of the rental, then de‑install, pack and ensure safe pick‑up for onward shipping
- Fleet operations
- Be first point of contact on our digital helpdesk, answering customer queries and issues
- Work with and reassure customers that we are here to help and uphold our target of high quality support
- Own helpdesk tickets, seeking additional information from other team members and organising spare parts with the production team
- Connect to customer robots remotely to diagnose any issues and help with remedies
- Organise any spares which require shipping to customer and ensure there are adequate instructions for customer fixes
- For larger issues which needs an on‑site presence, organise hardware requirements and travel to customer to fix issues
- Trade‑shows and event execution
- Travel to desirable worldwide destinations for trade shows we exhibit at
- Be an EA ambassador, talking with visitors to our trade stands
- Ensure booth services are ready before robot despatch, set up exhibit, ensure smooth operation and safe packing for return journey
- Own and care for the EA owned robots, make sure they are always in top condition for developers to use and when potential customers visit the office to view the tech, or are ready to be shipped off to an event at a moments notice
- Identifying root causes of issues from customer feedback, information and remote diagnostics, using knowledge of the robot systems personally, and from the rest of the team
- You should be passionate about treating the cause, not the symptoms
- Managing time between travel and office‑based activities
- Learning enough about the mechanics, electronics and software systems and keeping on top of constantly evolving developments to allow diagnosis of issues
- Be one of the first post of call for all EA employees as well as our customers when robots don't behave as expected
- Ensure in‑house robots behave as expected as much as possible and always ready to receive potential customer visits
- You will go through an initial training and assessment phase
Qualifications, Knowledge, Key Skills and Experience
- Experience in customer facing roles
- Electronics essentials, understanding how to diagnose issues with standard tools such as multimeter and oscilloscopes
- Mechanical assembly experience, professional or hobby
- Full UK driving licence
- Ability to travel to most global destinations without visa application requirements (ie eligible for visa waiver programmes, visa on arrival or no visa required. Especially travel to Europe, USA and UAE)
- Excellent communication skills, both verbal and written, and the ability to take on new information from a variety of sources
- Experience exhibiting at trade shows
- Experience in supporting complex mechanical devices or machine tools
- Computer networking knowledge and troubleshooting
Useful
- Robotics knowledge, experience and interest in humanoid robots
- Fluency in multiple languages
Robotics Operations Engineer employer: Engineered Arts LLC
Engineered Arts is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to thrive in a fast-paced tech environment. With a strong emphasis on employee growth and development, team members are encouraged to take on new challenges and expand their skill sets while enjoying a supportive atmosphere. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and opportunities to engage with cutting-edge technology, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Robotics Operations Engineer
✨Dive into Robotics Meetups
Get yourself out there and connect with others in the robotics-automation field by attending local meetups and industry events. These gatherings are where the magic happens, and you might just rub shoulders with someone from Engineered Arts LLC or get insider tips on upcoming vacancies.
✨Showcase Your Projects
Create a portfolio that highlights your robotics projects, whether they're personal, academic, or freelance. Share this on platforms like GitHub or your personal website, as it shows potential employers, like Engineered Arts LLC, what you're made of and your hands-on experience in the field.
✨Utilise University Resources
If you're fresh out of university or still connected, don't underestimate your career services. They often have exclusive access to job fairs and employer networking events in technical fields like ours, so make sure you tap into those resources to discover openings at companies like Engineered Arts LLC.
✨Engage in Online Communities
Join online communities that focus on robotics and automation, such as forums or LinkedIn groups. Engage in conversations, ask questions, and share insights. This not only builds your visibility but could also lead to direct connections at firms like Engineered Arts LLC, which might have the full-time role you're after.
We think you need these skills to ace Robotics Operations Engineer
Some tips for your application 🫡
Showcase Your Technical Skills:In the robotics and automation field, it's crucial to highlight your technical skills on your CV. Include specific programming languages, software platforms, and any relevant robotics experience. Don’t forget to mention any projects or systems you've developed – this info can really make you stand out!
Portfolio Perfection:Having a polished portfolio can speak volumes for a role in robotics. Include any relevant case studies, designs, or prototypes you've worked on. If you've participated in competitions or hackathons, showcase these achievements as well – they show initiative and problem-solving skills!
Tailored Cover Letter Magic:In your cover letter, don’t just tell us that you love robotics—tell us why you’re passionate about automation specifically! Explain how your skills can contribute to Engineered Arts LLC’s projects and remember to connect your past experiences to what you'll be doing in this role.
Certifications Matter:If you’ve got any relevant certifications, such as in robotic process automation or machine learning, make sure they’re front and centre on your CV. These credentials show you're dedicated to your field and keep you up to date with industry standards – we love to see that!
How to prepare for a job interview at Engineered Arts LLC
✨Showcase Your Technical Wizardry
For a role in robotics and automation at Engineered Arts LLC, it's crucial to demonstrate your technical skills. Be prepared to dive into specifics about the programming languages and tools you’ve used, like Python or ROS (Robot Operating System). Brush up on your knowledge of algorithms and control systems, as these might come up during technical questions.
✨Bring Your Projects to Life
With a full-time position in robotics, you should have a portfolio of your projects ready to show. Whether it's a robot you built for a competition or a simple automation script, make sure you can discuss the challenges you faced and how you solved them. This hands-on experience is gold and shows you can apply theoretical knowledge in real-world scenarios.
✨Think Like an Engineer
Expect some problem-solving scenarios during your interview. You might be asked to design a basic automation solution on the spot or troubleshoot a robotic system. Practising these types of technical questions can really set you apart, as they require critical thinking and a systematic approach to tackle problems.
✨Culture Fit Is Key!
Don’t underestimate the importance of cultural fit at Engineered Arts LLC. They might ask about your teamwork experience and how you handle challenges with peers. Be ready to share examples of working in diverse teams, as collaboration is often central to projects in robotics and automation.
