Robotics Operations Engineer in Falmouth

Engineered Arts is the leading manufacturer of full-size humanoid robots used for entertainment, education and communication. With 20 years of hardware and software development, our robots have been sold in over 30 countries worldwide with customers such as NASA, PwC, Meta and many more.

Our Ameca robot is well known as ‘the face of AI’ and a social media viral success, taking advantage of the generative AI craze. Along with our ultra-realistic Mesmer range of animated figures, our robots continue to surprise and excite visitors at museums, theme parks, visitor attractions and trade shows as well as aid leading universities with AI and robotics research. Our robots are poised to break into the future mega-expansion service robot segment, with applications such as front of house, receptions, check-in desks, information points and PoS.

We are a team of dedicated engineers and creatives striving to develop the very best experiences for our customers. Our internal motto is ‘Be Wow’, everything we do is fun, entertaining or surprising to encounter. We always push the boundaries of what is possible in humanoid robotics, researching and developing new systems and techniques to further their appeal.

A truly unique opportunity to join a high profile humanoid robotics company working on next level human interaction. Our robots are known worldwide and are regularly featured in the media, both traditional and social. We regularly attend trade shows to show off our tech, or offer rentals for 3rd party exhibitions, shows, ceremonies and more, many times in attractive global destinations such as Las Vegas and Dubai.

Main Responsibilities:

• Liaising with customers on requirements of the venue (such as power and network connectivity requirements).
• Executing final check and robot packing prior to shipping, as well as return checks and maintenance.
• Travel to customer premises or rental venue for set up and installation.
• Training customer stakeholders on safe usage and maintenance of robots.
• Being on-site to ensure robots look and work their best for the duration of the rental.
• Be first point of contact on our digital helpdesk, answering customer queries and issues.
• Connect to customer robots remotely to diagnose any issues and help with remedies.
• Organise any spares which require shipping to customer and ensure there are adequate instructions for customer fixes.
• Travel to desirable worldwide destinations for trade shows we exhibit at.
• Ensure booth services are ready before robot despatch, set up exhibit, ensure smooth operation and safe packing for return journey.
• Identifying root causes of issues from customer feedback, information and remote diagnostics.

You should be passionate about treating the cause, not the symptoms. Managing time between travel and office-based activities is essential. You will go through an initial training and assessment phase.

Qualifications, Knowledge, Key Skills and Experience:

• Experience in customer facing roles.
• Electronics essentials, understanding how to diagnose issues with standard tools such as multimeter and oscilloscopes.
• Mechanical assembly experience, professional or hobby.
• Full UK driving licence.
• Ability to travel to most global destinations without visa application requirements.
• Excellent communication skills, both verbal and written.
• Experience exhibiting at trade shows.
• Experience in supporting complex mechanical devices or machine tools.
• Computer networking knowledge and troubleshooting.

Useful:

• Robotics knowledge, experience and interest in humanoid robots.
• Fluency in multiple languages.