Client Solutions Consultant - Engine by Starling

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.

Hybrid Working
We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

Travel
Travel (including international) may be necessary depending on our current balance of clients at a given moment.

About the role
This role is pivotal within Engine’s Product & Technology Proposition function, in making sure we understand the client needs, sell the right thing, and build the right product. We’re looking for a highly practical all-rounder with broad banking, technology, product, or technology consulting experience to join our Client Consulting team. At Engine, Client Solutions Consultants take the lead on our early stage projects, helping prospective clients understand how Engine could support their needs and defining the overall scope of a given programme.

Our Client Solutions Consultants lead these projects from an Engine perspective, getting as close as they can to our clients, understanding their context and ambitions, and translating those into an achievable Engine scope, all while also ensuring the day-to-day of the project ticks over. We’re looking for versatile, adaptable individuals who want to make an impact and enjoy the challenge of a varied and collaborative role. We’re particularly interested in those who have managed technology “Discovery” projects or held functional leadership roles within large technology transformations / core banking projects in retail or commercial banking.

You’ll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst working with our Product Managers and Engineering teams to design ways to improve it. Your work will focus on building great client relationships, client-facing requirements gathering & solution design, and managing fast-paced multi-disciplinary project teams.

What you'll get to do

• Client Services consulting
  You will have a broad but detailed understanding of the Engine product and how it enables our clients’ business models. You will work closely with the Business Development team on developed sales opportunities as well as our Product Managers and Engineering teams during early-stage projects. Activities include:
• Acting as the “workstream lead”, you’ll define the overall project approach, ensuring that we cover the critical topics and have a clear understanding of how we plan to explore and document our client’s requirements and overall solution scope.
• Engaging with clients to understand their needs and how they envisage using Engine and what it will mean for their customers.
• Running exploratory workshops, acting as the Engine point person for the client’s overall vision, and taking the lead on defining a compelling and achievable scope to make that vision a reality with support from a range of Engine’s SMEs.
• Demonstrating the Engine product across a range of domains and capabilities.
• Managing the design and documentation of solutions for our clients, helping them to understand what is and isn’t possible with Engine, and guiding the assessment of their requirements by our Product and Engineering teams.
• Engagement leadership
  You’ll lead critical early stage projects on behalf of Engine, building and managing the teams that will shape multi-year engagements between our clients and Engine through a discovery process. Activities include:
• Acting as the main liaison between Engine, the client and our SI / consulting partners.
• Managing the team day-to-day, pulling the right team together across a range of workshops and deliverables.
• Acting as the escalation point for risks and issues, driving problem solving at the project team level.
• Working closely with our leadership team, keeping them informed and escalating critical risks and issues as they arise.

Requirements

Your skills
You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for absorbing knowledge and becoming an expert in new areas or technologies. You proactively seek out accountability in a range of contexts and always look to make an impact. You have a technical aptitude and curiosity. You are self-motivated and independent. You’re able to switch contexts as needed and keep perspective on the big picture at all times without being overwhelmed. You are an expert story-teller and facilitator through presentations and written materials. You’re comfortable handling ambiguity and working in a flat structure. You have attention to detail.

Your background
You may have a background at a top-tier consultancy with a focus on functional/tech consulting, or in a client-facing Product or Technology role at a Fintech. You have a broad experience in retail or commercial banking, understanding a range of key processes, customer journeys, business models, and products. You’re familiar with the challenges faced by retail and commercial banks today as they look to transform their business models in the face of disruption. You have experience of working with modern Engineering teams and a track record of delivering valuable products and features. Experience of rapidly understanding problems and presenting solutions in a structured and informative manner.

Benefits
33 days holiday (including public holidays, which you can take when it works best for you). An extra day’s holiday for your birthday. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off. 16 hours paid volunteering time a year. Salary sacrifice, company enhanced pension scheme. Life insurance at 4x your salary & group income protection. Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr & M rs Smith and Peloton. Generous family-friendly policies. Incentives refer a friend scheme. Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks. Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing.

About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Equal Opportunity
Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.