At a Glance
- Tasks: Lead smart metering operations and drive team performance for cleaner energy solutions.
- Company: ENGIE, a leader in the energy transition with a focus on sustainability.
- Benefits: Competitive salary, career progression, flexible working, and ongoing learning opportunities.
- Other info: Join a diverse team committed to innovation and inclusivity in the workplace.
- Why this job: Make a real impact in the energy sector while developing your skills and career.
- Qualifications: Management experience in energy, strong organisational skills, and a customer-focused mindset.
The predicted salary is between 50000 - 65000 £ per year.
At ENGIE, we are accelerating the energy transition and shaping a more sustainable future. Our smart metering operations sit at the heart of this mission, connecting customers to smarter, cleaner energy every day. We are looking for a Smart Metering Manager to lead our operational delivery across gas and electricity metering. In this role, you will drive team performance, improve processes, and ensure we meet the highest standards of service. Your leadership will directly impact how we serve our customers and meet our regulatory commitments.
Responsibilities
- Lead the day-to-day operations of the smart metering program, ensuring efficient deployment and management of gas and electricity meters across the portfolio.
- Drive team performance through clear objectives, regular feedback, and measurable KPIs aligned with service delivery standards.
- Partner with the Market Ops Improvement Manager to identify and implement operational efficiencies and best practices that enhance productivity.
- Ensure compliance with OFGEM SLAs, Guaranteed Standards of Practice, and industry regulations by working closely with the Regulations Manager and proactively completing RFIs.
- Oversee accurate data collection and reporting from smart meters, implementing quality control measures to maintain data integrity.
- Collaborate cross-functionally with Customer Service, Complaints, and Billing teams to resolve issues and facilitate smooth operations.
- Coach and develop your team through Personal Development Plans, regular skill assessments, cross‑training opportunities, and a culture of ownership and accountability.
Qualifications
- Proven management experience within the energy sector, ideally in smart metering or a related operational function.
- Strong understanding of the customer lifecycle and interdependencies between onboarding and interfacing departments.
- Working knowledge of industry codes and frameworks such as SEC, BSC, UNC, MRA, DCUSA, SMICOP and Xoserve flows is highly desirable.
- Excellent organisational skills with a track record of delivering accurate work within tight deadlines.
- A practical, solution‑oriented mindset with experience in process improvement methodologies.
- Strong communication and customer service skills, with the ability to engage stakeholders at all levels.
- Proficiency in Microsoft Office and a non‑technical understanding of software interfaces and incident resolution paths.
Benefits
- A competitive salary package with clear career progression pathways within ENGIE's global energy business.
- A diverse range of missions that keep your work stimulating and impactful, from regulatory compliance to team development and process innovation.
- A friendly, collaborative work environment where your ideas are valued and your contributions make a real difference.
- Flexible working arrangements that support a healthy work-life balance, including our hybrid model.
- Ongoing learning and development opportunities to grow your expertise in smart metering and the wider energy sector.
- The chance to play a meaningful role in the energy transition, working with passionate colleagues who share your ambition.
Our Commitment
At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century!
ENGIE is an equal opportunity employer. We are committed to building a diverse, inclusive workforce where everyone feels welcome and respected. We evaluate all applicants based on their skills, experience, and potential, regardless of age, gender, origin, disability, sexual orientation, gender identity or any other characteristic protected by law. If you require any reasonable accommodations during the recruitment process, please let us know. We are happy to support you in presenting your best self throughout every stage of your application.
Smart / AMR Manager employer: Engie
At ENGIE, we pride ourselves on being an excellent employer, offering a competitive salary package and clear career progression pathways within the global energy sector. Our collaborative work culture fosters innovation and values your contributions, while flexible working arrangements support a healthy work-life balance. Join us to make a meaningful impact in the energy transition alongside passionate colleagues dedicated to sustainability and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Smart / AMR Manager
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those involved in smart metering. Attend industry events or webinars and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching ENGIE’s values and recent projects. Show us that you’re not just interested in the role but also passionate about the energy transition. Tailor your answers to reflect how your experience aligns with their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your management experience and how you’ve driven team performance in past roles. Confidence is key when showcasing your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining ENGIE and being part of the energy transition journey.
We think you need these skills to ace Smart / AMR Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Smart Metering Manager role. Highlight your management experience in the energy sector and any relevant operational functions to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about the energy transition and how your background makes you a perfect fit for this role. Be genuine and let your personality shine through!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive team performance and improve processes. Numbers and metrics can really help us see your impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Engie
✨Know Your Stuff
Make sure you brush up on your knowledge of smart metering and the energy sector. Familiarise yourself with industry codes like SEC, BSC, and UNC. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove performance or improved processes. ENGIE is looking for someone who can inspire and develop their team, so be ready to share your coaching strategies.
✨Understand the Customer Lifecycle
Since this role involves a strong focus on customer service, be prepared to discuss how you’ve managed customer interactions in previous roles. Highlight your understanding of the interdependencies between departments and how you’ve resolved issues collaboratively.
✨Be Ready for Compliance Questions
ENGIE places a high value on compliance with regulations. Brush up on OFGEM SLAs and Guaranteed Standards of Practice. Be ready to discuss how you've ensured compliance in your past roles and how you would approach it in this position.
