At a Glance
- Tasks: Manage meter data, support team operations, and handle escalations.
- Company: ENGIE is a leader in low-carbon energy, focused on renewable solutions.
- Benefits: Enjoy hybrid work, competitive salary, healthcare cash plan, and pension contributions.
- Other info: Diversity is valued; all unique skills are encouraged to apply.
- Why this job: Join a collaborative team making a real impact on the energy future.
- Qualifications: Experience in the energy sector, strong numerical and communication skills required.
The predicted salary is between 36000 - 60000 € per year.
Job Description
ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes
We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.
About the Role
As Meter Data Management Senior Administrator you will play an integral role within the Meter Data Management Team, focusing on work allocation, escalations, reporting and any project driven work.
You will support the team in carrying out operational processes whilst ensuring training is provided where needed and support other members of the team with both internal and external escalations. You will work closely with the Team Manager to provide reporting on areas not captured within MI and ensure the team are on track to hit year end targets and industry SLAs.
This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week. On offer is a competitive salary and benefits package.
Key Responsibilities:
- Liaising with our designated 3rd Parties by attending operational calls to escalate any issues and be a feedback loop into the team
- Supporting the team and our frontline customer service to resolve queries
- Support the team with day to day processes ensuring we are adhering to any SLAs
- Assist the Team Manager with work allocation according to team responsibilities and level of experience, and to provide technical assistance to others ensuring that customer queries are resolved within service levels and performance targets are met
- First point of escalation within the team for queries both internal and external then managing these through to resolution
- Support the team with training needs, using the skills matrix to identify where cross training is required
- Work alongside Team Manager to collate reporting for any meetings required and provide visibility where MI reports are not in use
- Assisting in complying with Ofgem, BEIS and DCC requests for information and reports on progress on an adhoc basis
- Play a key role within any audit activities required to be carried out by the team, attending audit meetings and collating any evidence required.
- Own all testing responsibilities within the team and ensure these are carried out when required for changes to be made in systems
- Updating process documentation where changes are required and ensure documentation is reviewed and updated on a quarterly basis as a minimum
- Full involvement with any Data Cleansing Activities planned so these can then be actioned by the team and monitored
- Assist with internal projects and focus groups where required as a subject matter exper
Knowledge and Skills:
- Excellent numerical Skills
- Strong communication skills and ability to build relationships with stakeholders
- Microsoft Office Proficient (intermediate to advanced Excel skills preferred)
- Excellent time management and ability to prioritise workloads, adhering to deadlines
- Practical approach to problem solving with a 'right first time' motive
- Self-motivated and able to motivate other
Experience
- Experience within a similar role within the Energy sector, desirable
Why ENGIE UK?
- Opportunity to make a significant impact on the future of energy supply.
- Collaborative and innovative work environment.
- Hybrid working options.
- Bonus programme.
- Healthcare cash plan.
- Employer pension contribution.
- Commitment to professional development and growth
How to Apply
At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.
To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.
Business Unit: GEMS
Division: GEMS - BP UK SUPPLY
Legal Entity: ENGIE POWER LIMITED
Professional Experience: Skilled ( >3 experience <15 years)
Education Level: Other
Senior Administrator - Meter Data Management in Leeds employer: Engie
ENGIE UK is an exceptional employer, offering a collaborative and innovative work environment that empowers employees to make a significant impact on the future of energy supply. With hybrid working options, a competitive salary and benefits package including a bonus programme and healthcare cash plan, as well as a strong commitment to professional development, ENGIE fosters a culture of growth and inclusivity in its Leeds office.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator - Meter Data Management in Leeds
✨Tip Number 1
Familiarise yourself with the energy sector, particularly in areas related to Meter Data Management. Understanding the current trends and challenges in energy supply will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the energy industry, especially those who work in data management roles. Attend relevant events or webinars to build connections that could provide insights or referrals for the position.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as advanced proficiency is preferred for this role. Consider taking an online course or tutorial to enhance your abilities, which will demonstrate your commitment to the role.
✨Tip Number 4
Prepare to discuss your experience with problem-solving and time management during the interview. Have specific examples ready that showcase how you've successfully navigated challenges in previous roles.
We think you need these skills to ace Senior Administrator - Meter Data Management in Leeds
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills for the Senior Administrator - Meter Data Management position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in the energy sector. Use bullet points to make it easy to read and focus on achievements that demonstrate your numerical skills and problem-solving abilities.
Write a Strong Cover Letter:In your cover letter, explain why you are passionate about the role and how your skills can contribute to ENGIE's mission. Mention specific experiences that showcase your ability to manage escalations and support team processes effectively.
Highlight Relevant Skills:Make sure to emphasise your proficiency in Microsoft Office, especially Excel, as well as your strong communication skills. Provide examples of how you've built relationships with stakeholders in previous roles to demonstrate your suitability for the position.
How to prepare for a job interview at Engie
✨Showcase Your Numerical Skills
As a Senior Administrator in Meter Data Management, you'll need excellent numerical skills. Be prepared to discuss your experience with data analysis and how you've used these skills in previous roles. Consider bringing examples of reports or analyses you've completed.
✨Demonstrate Strong Communication Abilities
This role requires liaising with various stakeholders, so it's crucial to highlight your communication skills. Share specific instances where you've successfully resolved conflicts or escalated issues, showcasing your ability to build relationships and work collaboratively.
✨Prepare for Problem-Solving Scenarios
The interview may include situational questions that assess your problem-solving abilities. Think of examples where you've tackled challenges in a practical way, especially in the energy sector. Emphasise your 'right first time' approach to problem resolution.
✨Familiarise Yourself with Relevant Regulations
Understanding compliance with Ofgem, BEIS, and DCC is essential for this position. Brush up on these regulations and be ready to discuss how you've ensured compliance in past roles. This will demonstrate your readiness to handle audit activities and reporting responsibilities.
