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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance sales support and drive operational excellence.
- Company: Join ENGIE UK, a global leader in energy and services.
- Benefits: Competitive salary, benefits package, and a culture of innovation.
- Why this job: Shape processes and make a real impact in the energy sector.
- Qualifications: Senior management experience in sales support and strong leadership skills.
- Other info: Opportunity for career growth in a collaborative environment.
The predicted salary is between 54000 - 84000 £ per year.
Location: Leeds
Division: UK-Europe / UK Retail / Sales
Reports to: Chief Sales Officer – ENGIE UK Supply
Join ENGIE UK and help shape the future of energy. We’re looking for an experienced and dynamic Head of Sales Support to lead our Sales Support function, driving operational excellence and delivering outstanding service to our customers and partners.
About The Role
As Head of Sales Support, you will provide strategic direction and operational leadership for a team of around 30 professionals. Your mission is to ensure efficient, compliant, and high-quality processes that support our growth objectives. You’ll manage pre- and post-sales activities, oversee key systems, and implement continuous improvement initiatives to optimise performance and minimise cost to serve.
Key Responsibilities
- Lead and develop Sales Support teams, fostering a high-performance culture.
- Drive strategic and operational improvements across all customer segments.
- Ensure robust, documented processes and compliance with industry regulations.
- Manage workflows, tenders, and key systems (Junifer, CRM, CSPs).
- Provide accurate reporting and insights to senior leadership.
- Resolve escalations and maintain strong internal and external relationships.
- Influence wider B2B sales strategy and contribute to proposition development.
What We’re Looking For
- Proven senior management experience in sales support or similar.
- Strong leadership and motivational skills.
- Commercial awareness and ability to manage budgets.
- Excellent communication, negotiation, and problem-solving abilities.
- Knowledge of gas and electricity industry processes.
- Degree-level qualification or equivalent experience.
Why ENGIE?
- Be part of a global leader in energy and services.
- Opportunity to shape processes and deliver real impact.
- Competitive salary and benefits package.
- A culture of innovation, collaboration, and continuous improvement.
Ready to lead and make a difference? Apply now and help us deliver exceptional service and support to our customers.
Head of Sales Support in Leeds employer: Engie
Contact Detail:
Engie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales Support in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector, especially those who work at ENGIE or similar companies. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching ENGIE's recent projects and initiatives. Show us that you’re not just interested in the role but also passionate about the company’s mission and values.
✨Tip Number 3
Practice your leadership stories! We want to hear about your past experiences leading teams and driving improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re genuinely interested in the position.
We think you need these skills to ace Head of Sales Support in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Sales Support role. Highlight your leadership experience and any relevant achievements in sales support. We want to see how you can drive operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved processes in the past. We love a good story!
Showcase Your Skills: Don’t forget to showcase your communication, negotiation, and problem-solving skills in your application. These are key for the Head of Sales Support position, so let us know how you've used them effectively in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at Engie
✨Know Your Stuff
Make sure you’re well-versed in the energy sector, especially around gas and electricity processes. Brush up on ENGIE's operations and values so you can speak confidently about how your experience aligns with their goals.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've developed high-performance teams in the past. Be ready to discuss specific strategies you've implemented to drive operational improvements and foster a positive culture.
✨Be Data-Driven
Since the role involves managing workflows and providing insights, come prepared with examples of how you've used data to influence decision-making. Discuss any reporting tools or systems you’ve worked with, like CRM or Junifer, to demonstrate your technical proficiency.
✨Build Relationships
ENGIE values strong internal and external relationships, so think of instances where you’ve successfully resolved escalations or collaborated with different teams. Highlight your communication and negotiation skills to show you can maintain those crucial connections.
