At a Glance
- Tasks: Support and enhance core business applications for a sustainable energy future.
- Company: Join ENGIE, a leader in the energy transition with a collaborative culture.
- Benefits: Competitive salary, career progression, flexible hybrid working, and professional development opportunities.
- Other info: Be part of a diverse team committed to sustainability and innovation.
- Why this job: Make a real impact in the energy sector while developing your IT skills.
- Qualifications: Experience in application support and knowledge of ITIL practices preferred.
The predicted salary is between 35000 - 45000 £ per year.
At ENGIE, we are accelerating the energy transition to build a more sustainable future. Our Energy Supply UK division plays a vital role in delivering reliable energy services to customers across the country. We need talented people who keep our critical systems running smoothly every day.
As an Applications Support Analyst, you will be at the heart of our IT operations. You will ensure our core business applications and customer-facing digital platforms perform at their best. Your work directly supports 360 colleagues and the customers they serve.
What You'll Do
- Manage 2nd and 3rd line application incidents, ensuring resolution within agreed SLAs
- Maintain and develop the incident knowledge base to drive continuous service improvement
- Coordinate with application vendors to deliver timely defect fixes and system upgrades
- Prepare and submit release instructions for UAT and Production environments, following change management procedures
- Collaborate with Infrastructure Analysts, DBAs, and Project Delivery teams to transition applications into support effectively
- Identify opportunities to improve existing systems and processes, reducing support overhead and enhancing customer experience
- Participate in the Out of Hours Applications Support rota for core operational systems
What You Bring
- Experience in application support within the UK energy supply or utilities sector
- Knowledge of ITIL-aligned practices including Change and Release Management, Service Request fulfilment, and Problem Management
- Familiarity with supporting systems such as Microsoft technologies, Oracle, and SQL Server
- Exposure to cloud-based platforms, principally Azure and AWS, including 3-tier application architectures
- Understanding of DevOps procedures, Data Factory, and digital pipeline development
- Strong analytical and problem-solving skills with the ability to communicate solutions clearly to non-technical audiences
- A collaborative mindset with experience working in small, agile teams
- A-levels or equivalent, with relevant technical qualifications; ITIL Foundation certification and a degree in IT or Computer Science are desirable
Location
This role is based in Leeds two days a week, United Kingdom. The working arrangement is hybrid, combining office presence with remote flexibility. Occasional travel to other ENGIE sites may be required.
What We Offer
- A competitive salary and clear career progression within a global energy leader
- A diverse range of missions spanning incident management, vendor coordination, release management, and process improvement
- Stimulating, meaningful work that directly supports the energy transition
- A friendly, supportive team environment where collaboration is valued
- Flexible hybrid working to support your work-life balance
- Access to professional development, training, and industry-recognised certifications
Our Commitment
At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century!
ENGIE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications regardless of age, disability, gender identity, race, religion, sexual orientation, or any other characteristic protected by law.
If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to accommodate your needs to ensure a fair and accessible experience for every candidate.
Applications Support Analyst in Leeds employer: Engie
At ENGIE, we pride ourselves on being an excellent employer, offering a competitive salary and clear career progression within the dynamic energy sector. Our hybrid working model promotes a healthy work-life balance, while our supportive team culture fosters collaboration and professional growth. Join us in Leeds to contribute to meaningful projects that drive the energy transition and enjoy access to ongoing training and industry-recognised certifications.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Analyst in Leeds
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughEngie's Website
Don’t forget to apply directly through Engie's website for the full-time Applications Support Analyst role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Applications Support Analyst in Leeds
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Engie. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Engie
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Engie.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Engie.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
