At a Glance
- Tasks: Lead smart metering operations and drive team performance for cleaner energy solutions.
- Company: ENGIE, a leader in the energy transition with a focus on sustainability.
- Benefits: Competitive salary, career progression, flexible working, and ongoing learning opportunities.
- Other info: Join a diverse team committed to innovation and inclusivity in the workplace.
- Why this job: Make a real impact in the energy sector while developing your skills in a collaborative environment.
- Qualifications: Management experience in energy, strong organisational skills, and customer service expertise.
The predicted salary is between 50000 - 65000 £ per year.
At ENGIE, we are accelerating the energy transition and shaping a more sustainable future. Our smart metering operations sit at the heart of this mission, connecting customers to smarter, cleaner energy every day. We are looking for a Smart Metering Manager to lead our operational delivery across gas and electricity metering. In this role, you will drive team performance, improve processes, and ensure we meet the highest standards of service. Your leadership will directly impact how we serve our customers and meet our regulatory commitments.
Summary of what you will do:
- Lead the day-to-day operations of the smart metering program, ensuring efficient deployment and management of gas and electricity meters across the portfolio.
- Drive team performance through clear objectives, regular feedback, and measurable KPIs aligned with service delivery standards.
- Partner with the Market Ops Improvement Manager to identify and implement operational efficiencies and best practices that enhance productivity.
- Ensure compliance with OFGEM SLAs, Guaranteed Standards of Practice, and industry regulations by working closely with the Regulations Manager and proactively completing RFIs.
- Oversee accurate data collection and reporting from smart meters, implementing quality control measures to maintain data integrity.
- Collaborate cross-functionally with Customer Service, Complaints, and Billing teams to resolve issues and facilitate smooth operations.
- Coach and develop your team through Personal Development Plans, regular skill assessments, cross-training opportunities, and a culture of ownership and accountability.
What you will bring to the role:
- Proven management experience within the energy sector, ideally in smart metering or a related operational function.
- Strong understanding of the customer lifecycle and interdependencies between onboarding and interfacing departments.
- Working knowledge of industry codes and frameworks such as SEC, BSC, UNC, MRA, DCUSA, SMICOP, and Xoserve flows is highly desirable.
- Excellent organisational skills with a track record of delivering accurate work within tight deadlines.
- A practical, solution-oriented mindset with experience in process improvement methodologies.
- Strong communication and customer service skills, with the ability to engage stakeholders at all levels.
- Proficiency in Microsoft Office and a non-technical understanding of software interfaces and incident resolution paths.
Location: Hybrid working arrangement based from our Leeds office.
What We Offer:
- A competitive salary package with clear career progression pathways within ENGIE's global energy business.
- A diverse range of missions that keep your work stimulating and impactful, from regulatory compliance to team development and process innovation.
- A friendly, collaborative work environment where your ideas are valued and your contributions make a real difference.
- Flexible working arrangements that support a healthy work-life balance, including our hybrid model.
- Ongoing learning and development opportunities to grow your expertise in smart metering and the wider energy sector.
- The chance to play a meaningful role in the energy transition, working with passionate colleagues who share your ambition.
Our Commitment:
At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century! ENGIE is an equal opportunity employer. We are committed to building a diverse, inclusive workforce where everyone feels welcome and respected. We evaluate all applicants based on their skills, experience, and potential, regardless of age, gender, origin, disability, sexual orientation, gender identity, or any other characteristic protected by law. If you require any reasonable accommodations during the recruitment process, please let us know. We are happy to support you in presenting your best self throughout every stage of your application.
Smart / AMR Manager in Leeds employer: ENGIE Group
At ENGIE, we pride ourselves on being an excellent employer, offering a competitive salary package and clear career progression pathways within the global energy sector. Our hybrid working model from our Leeds office promotes a healthy work-life balance, while our collaborative culture encourages innovation and values every team member's contributions. With ongoing learning opportunities and a commitment to diversity and inclusion, you will find a meaningful and rewarding career as part of our mission to accelerate the energy transition.
StudySmarter Expert Advice🤫
We think this is how you could land Smart / AMR Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those involved in smart metering. Attend industry events or webinars and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching ENGIE and their smart metering operations. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven team performance and improved processes in your previous roles. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining ENGIE and contributing to the energy transition. Let’s make it happen!
We think you need these skills to ace Smart / AMR Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Smart Metering Manager role. Highlight your management experience in the energy sector and any relevant skills that align with the job description. We want to see how you can drive team performance and improve processes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about smart metering and how your background makes you a perfect fit for ENGIE. Don’t forget to mention your understanding of industry regulations and your practical mindset.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to meet KPIs and improve operational efficiencies. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at ENGIE Group
✨Know Your Stuff
Make sure you brush up on your knowledge of smart metering and the energy sector. Familiarise yourself with industry codes like SEC, BSC, and UNC. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove performance or improved processes. Be ready to discuss how you can apply these skills to enhance team performance at ENGIE.
✨Understand the Customer Lifecycle
Since this role involves a strong focus on customer service, be prepared to discuss your understanding of the customer lifecycle. Highlight any experience you have in collaborating with different departments to resolve issues and improve service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in smart metering operations or how they measure success in team performance. This will demonstrate your proactive mindset and genuine interest in contributing to ENGIE's mission.
