ENGIE UK Limited is seeking a leader to build and scale a brand-new client services function in a fast-paced tech environment. You will shape processes, SLAs, tooling, and knowledge bases while embedding AI-native delivery to automate triage and accelerate responses.
You will own the customer support queue end-to-end, triaging and resolving tickets within predefined SLAs, and reporting key metrics to leadership.
#J-18808-LjbffrAI-First Client Services Lead employer: ENGIE Group
ENGIE Group is an exceptional employer, offering a dynamic and collaborative work environment in the heart of London. With a strong focus on employee growth and development, we provide comprehensive training and career advancement opportunities, alongside a competitive benefits package that supports work-life balance. Join us to make a meaningful impact in environmental sustainability while working with a diverse team of professionals dedicated to excellence in data centre projects across EMEA.
