General Manager in London

General Manager – 18th Floor at The Gantry

Up to £70,000 per annum | Full-time | Stratford, East London

Be part of something exciting at one of East London’s newest destinations with D3 Collective's newest sister restaurant.

An exciting rooftop restaurant and bar at The Gantry Hotel, Stratford, featuring open-air terraces, private dining and panoramic views across East London. Enjoy steaks, fresh seafood, sushi and signature cocktails in a spectacular setting on the 18th floor.

As our operation continues to grow, we're looking for an ambitious, experienced and commercially driven General Manager to lead the team at 18th Floor and help establish it as one of East London's most exciting dining and drinking destinations.

This is a fantastic opportunity for an accomplished hospitality leader who thrives in a fast-paced environment, understands what it takes to deliver exceptional service and has the commercial awareness to drive a successful, profitable operation.

You'll take overall responsibility for the day-to-day running of the restaurant and bar, leading from the front, developing a high-performing team and ensuring every guest enjoys an outstanding experience, whether visiting for dinner, drinks, private dining or a special occasion.

What you'll be doing

As General Manager, you'll take full ownership of the operation, driving standards, developing your people and ensuring the business delivers against its commercial and operational objectives.

You will:

• Lead the overall day-to-day operation of the restaurant and bar, ensuring consistently high standards across all areas.

• Inspire, lead and develop the management team and wider team, creating a positive, motivated and high-performing working environment.

• Take responsibility for the financial performance of the business, driving revenue, profitability and cost control.

• Identify opportunities to maximise sales through effective upselling, guest engagement, events and promotional activity.

• Ensure exceptional guest experiences, building strong relationships with customers and maintaining a reputation for outstanding hospitality.

• Oversee recruitment, onboarding, training, performance management and succession planning.

• Maintain excellent standards of service, presentation, cleanliness, health and safety and compliance.

• Work closely with the Head Chef and kitchen team to ensure seamless communication and consistently high food standards.

• Manage labour budgets, rotas and staffing levels in line with business needs and forecasted sales.

• Monitor key performance indicators, analyse business performance and implement plans to improve results.

• Oversee stock management, purchasing, cash handling and operational controls.

• Drive a strong events and private dining operation, maximising opportunities across the venue.

• Work closely with the senior leadership team to develop the business, implement new initiatives and support the wider objectives of D3 Collective.

• Lead by example, remaining visible, hands-on and proactive during service.

What we're looking for

We're looking for a confident and experienced hospitality leader who combines strong operational knowledge with commercial thinking, genuine passion for hospitality and the ability to bring out the best in people.

You'll ideally have:

• Proven experience as a General Manager or in a senior management position within a quality restaurant, hotel, rooftop venue or premium hospitality environment.

• A strong track record of managing successful restaurant and bar operations.

• Excellent commercial awareness, with experience managing budgets, P&L, labour costs and financial targets.

• The ability to lead, motivate and develop large teams, building a positive and accountable culture.

• A genuine passion for delivering exceptional guest experiences and consistently high service standards.

• Strong leadership, communication and organisational skills.

• Experience managing busy restaurant services, events, private dining and large bookings.

• A proactive, hands-on approach with the ability to make decisions and take ownership.

• The confidence to manage challenging situations professionally and effectively.

• A strong understanding of licensing, health and safety, food safety and relevant hospitality legislation.

• The ability to work flexibly across a Monday–Sunday operation.

• The legal right to work in the UK.

Experience within premium, high-volume restaurants, lifestyle hotels or destination venues would be a distinct advantage.

The role

• Salary up to £70,000 per annum

• Full-time, senior management position

• Based at 18th Floor, The Gantry Hotel, Stratford, East London

• Monday–Sunday operation, including evenings, weekends and bank holidays as required

• Overall responsibility for restaurant, bar, private dining and events operations

• Reporting into the senior leadership team at D3 Collective

Why join 18th Floor at The Gantry

This is more than just another General Manager role – it's an opportunity to lead one of East London's most exciting rooftop destinations and make your mark on a growing, ambitious hospitality business.

With spectacular views, a vibrant restaurant and bar, exciting food and drink concepts and huge potential to grow, 18th Floor offers the opportunity to create something special. You'll have the autonomy to shape the operation, inspire your team, drive the business forward and play a key role in its success.

As part of D3 Collective, you'll also be joining a group with ambition, energy and a genuine commitment to developing its people. We want leaders who think big, challenge themselves and are excited by the opportunity to build something they're proud of.

You'll receive:

• 28–30 days' holiday per year, increasing with length of service

• Meal on duty

• Employee reward programmes and long-service awards

• Internal training and genuine opportunities for career progression

• The opportunity to lead and shape an exciting rooftop restaurant and bar operation

• A senior leadership role with real responsibility and the opportunity to make an impact

• The opportunity to develop your career within an ambitious and growing hospitality group

• A supportive, professional and forward-thinking working environment

Ready for your next move?

If you're an experienced General Manager looking for your next challenge, an opportunity to lead an exciting destination venue and the chance to make your mark within an ambitious hospitality group, we'd love to hear from you.

Apply now and tell us a little about your experience, leadership style and what you could bring to 18th Floor at The Gantry.