At a Glance
- Tasks: Lead the floor, manage the team, and ensure exceptional guest experiences.
- Company: Engel at The Royal Exchange, a vibrant bar and dining space in London.
- Benefits: £18.50 per hour, 28-30 days holiday, meal on duty, and career growth opportunities.
- Other info: Flexible hours with a fun and professional work environment.
- Why this job: Join a dynamic team in a stunning location and make memorable moments for guests.
- Qualifications: Experience in hospitality management and strong guest service skills required.
The predicted salary is between 18.5 - 18.5 £ per hour.
Floor Manager – Engel | The Royal Exchange
Join the team at Engel, an exceptional bar, dining and events space situated on the Mezzanine of the iconic Royal Exchange in the heart of the City of London.
We are looking for an experienced and engaging
Floor Manager to join our management team at Engel.
This role would ideally suit someone with a strong restaurant and floor management background , combined with an understanding of bar operations and a genuine passion for delivering outstanding hospitality.
As Floor Manager, you will take an active role in leading daily service, managing the front-of-house team and ensuring every guest receives a warm, professional and memorable experience.
You will work closely with the wider management, bar, kitchen and events teams to maintain excellent standards across both our regular service and private events.
Key Responsibilities
- Lead the floor during service, ensuring smooth operations and consistently high standards of hospitality.
- Act as a host/receptionist when required, warmly welcoming and seating guests and creating an excellent first impression.
- Manage, motivate and support the front-of-house team throughout each shift.
- Maintain a strong presence on the floor, engaging with guests and ensuring an exceptional overall experience.
- Support the training, development and onboarding of new and existing team members.
- Ensure excellent knowledge and delivery of food, wine, cocktails and other beverage offerings.
- Work closely with the kitchen and bar teams to ensure efficient communication and seamless service.
- Handle guest enquiries, feedback and complaints professionally and effectively.
- Support reservations, table management and the smooth flow of service.
- Assist with stock control, operational procedures and maintaining appropriate cost awareness.
- Work closely with the events team to support the successful delivery of private events and functions.
- Ensure compliance with health & safety requirements, licensing regulations and company procedures.
- Support senior management in maintaining and continuously improving operational and service standards.
Requirements
- Previous experience as a
- Bar Floor Manager, Assistant Restaurant Manager,
Restaurant Supervisor or in a similar front-of-house leadership role.
- Strong restaurant experience is highly desirable – we are looking for someone who understands excellent table and floor service, not solely bar operations.
- Confident leading a team and managing busy services.
- Excellent guest service, communication and interpersonal skills.
- Good knowledge of food, wine, cocktails and spirits.
- Strong organisational skills with excellent attention to detail.
- Commercial awareness and an understanding of operational cost control.
- Experience with POS and reservation systems would be beneficial.
- Ability to remain calm, organised and positive in a fast-paced hospitality environment.
- Flexibility to work evenings and Saturdays as required.
What We Offer
- Monday to Saturday operation – we are closed on Sundays .
- Opportunities for career growth, with internal training and succession plans supporting progression within the business.
- 28–30 days’ holiday per year, increasing with length of service.
- Meal on duty.
- A fun, professional and dynamic working environment within one of London's most iconic locations.
If you are an experienced hospitality professional who loves being on the floor, developing teams and creating memorable guest experiences, we’d love to hear from you.
Get in touch and tell us a little about yourself and why you’d like to join the
Engel team .
Floor Manager in London employer: Engel & Jang
At Jang, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture. Located in the iconic Royal Exchange, our restaurant offers not only competitive pay of up to £17 per hour but also ample opportunities for career growth and training, ensuring that our team members can thrive in their culinary careers while enjoying a supportive environment focused on sustainability and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Engel & Jang. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Engel & Jang
Don't be shy about reaching out to Engel & Jang directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Engel & Jang and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Engel & Jang
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
