Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front-of-house team and manage reservations for an amazing restaurant.
- Company: Engel & Jang, a vibrant restaurant and events space in the Royal Exchange.
- Benefits: Career growth opportunities, flexible hours, and 28-30 days holiday per year.
- Why this job: Join a dynamic team and create exceptional guest experiences every day.
- Qualifications: Experience in reception or reservations management with strong leadership skills.
- Other info: Enjoy a fun work environment with meal perks and reward programs.
The predicted salary is between 36000 - 60000 £ per year.
Join the team of an amazing restaurant, bar & events space, Engel & Jang, situated in the Mezzanine of the iconic Royal Exchange. We are looking for an experienced and dynamic Reception & Reservations Manager to lead our front-of-house and reservations operations. The ideal candidate will be a professional, highly organized, and approachable individual with excellent communication skills and a passion for delivering exceptional guest experiences. You will be responsible for managing the reception, coordinating bookings, and ensuring smooth operations across all guest touchpoints.
Key Responsibilities:
- Oversee daily reception and reservations operations, ensuring a seamless and high-quality guest experience.
- Lead, train, and manage reception and reservations staff to maintain efficiency, professionalism, and teamwork.
- Manage all bookings, enquiries, and guest communications across multiple channels.
- Coordinate with other departments to ensure smooth service and event execution.
- Monitor occupancy, availability, and reservation systems, implementing improvements where needed.
- Handle guest feedback and complaints professionally and promptly.
- Ensure compliance with health, safety, and data protection policies.
- Prepare reports on reservations, guest flow, and operational performance.
Requirements:
- Previous experience in a supervisory or managerial role in reception, reservations, or front-of-house.
- Excellent leadership, organizational, and communication skills.
- Professional and approachable, with strong customer service orientation.
- Ability to manage multiple tasks in a fast-paced environment with attention to detail.
- Proficiency with reservation and front desk systems.
- Availability to work flexible hours, including evenings and weekends.
What we can offer:
- Opportunities for career growth – internal training and succession plans for rapid promotion.
- Salary to be discussed at the interview.
- Monday to Saturday schedule.
- 28 to 30 days holiday per year (increasing with years of service).
- Meal on duty.
- Reward programs and long service awards.
- A fun, vibrant, and dynamic work environment.
Compensation: To be discussed
Reception Manager in London employer: Engel & Jang (Rexangel Limited)
Contact Detail:
Engel & Jang (Rexangel Limited) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Manager role. You never know who might have the inside scoop on an opening at Engel & Jang or elsewhere.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest experience and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. A warm smile and genuine enthusiasm can make all the difference in landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and guest experiences. A touch of warmth and enthusiasm can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Manager role at Engel & Jang. Highlight your relevant experience in managing reception and reservations, and how your skills align with our mission to deliver exceptional guest experiences.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at Engel & Jang (Rexangel Limited)
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Engel & Jang. Check out their menu, events, and overall vibe. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team. Prepare examples of how you've successfully managed staff in the past. Think about times when you’ve trained new employees or resolved conflicts – these stories will highlight your leadership abilities.
✨Demonstrate Your Organisational Prowess
The role requires excellent organisational skills. Be ready to discuss how you manage multiple bookings and enquiries. You might even want to bring a sample of a system or process you’ve implemented that improved efficiency in your previous roles.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or managing busy periods. Think through potential scenarios and how you would respond. This will show that you can think on your feet and maintain professionalism under pressure.
