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- Tasks: Lead the front-of-house team and manage reservations for an iconic restaurant.
- Company: Join Engel & Jang, a vibrant restaurant and events space in the Royal Exchange.
- Benefits: Career growth opportunities, flexible hours, generous holiday, and meal on duty.
- Why this job: Be part of a dynamic team delivering exceptional guest experiences every day.
- Qualifications: Experience in reception or reservations management with strong leadership skills.
- Other info: Enjoy a fun work environment with rewards and recognition for your hard work.
The predicted salary is between 36000 - 60000 £ per year.
Join the team of an amazing restaurant, bar & events space, Engel & Jang, situated in the Mezzanine of the iconic Royal Exchange. We are looking for an experienced and dynamic Reception & Reservations Manager to lead our front-of-house and reservations operations. The ideal candidate will be a professional, highly organized, and approachable individual with excellent communication skills and a passion for delivering exceptional guest experiences. You will be responsible for managing the reception, coordinating bookings, and ensuring smooth operations across all guest touchpoints.
Key Responsibilities:
- Oversee daily reception and reservations operations, ensuring a seamless and high-quality guest experience.
- Lead, train, and manage reception and reservations staff to maintain efficiency, professionalism, and teamwork.
- Manage all bookings, enquiries, and guest communications across multiple channels.
- Coordinate with other departments to ensure smooth service and event execution.
- Monitor occupancy, availability, and reservation systems, implementing improvements where needed.
- Handle guest feedback and complaints professionally and promptly.
- Ensure compliance with health, safety, and data protection policies.
- Prepare reports on reservations, guest flow, and operational performance.
Requirements:
- Previous experience in a supervisory or managerial role in reception, reservations, or front-of-house.
- Excellent leadership, organizational, and communication skills.
- Professional and approachable, with strong customer service orientation.
- Ability to manage multiple tasks in a fast-paced environment with attention to detail.
- Proficiency with reservation and front desk systems.
- Availability to work flexible hours, including evenings and weekends.
What we can offer:
- Opportunities for career growth – internal training and succession plans for rapid promotion.
- Salary to be discussed at the interview.
- Monday to Saturday schedule.
- 28 to 30 days holiday per year (increasing with years of service).
- Meal on duty.
- Reward programs and long service awards.
- A fun, vibrant, and dynamic work environment.
Reception Manager in City of London employer: Engel & Jang (Rexangel Limited)
Contact Detail:
Engel & Jang (Rexangel Limited) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Engel & Jang. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experiences shine through. Share stories about how you've handled tough situations or made guests feel special – it’s all about making that personal connection.
✨Tip Number 3
Be proactive! If you’re really keen on the Reception Manager role, don’t just wait for them to call you. Follow up after your application or interview with a quick email expressing your enthusiasm and thanking them for the opportunity.
✨Tip Number 4
Keep learning! Brush up on your knowledge of reservation systems and front desk operations. Consider taking a short course or reading up on best practices to show that you’re committed to excelling in the role.
We think you need these skills to ace Reception Manager in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and guest experiences. A bit of flair can make your application stand out!
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in reception and reservations management. We’re looking for specific examples that showcase your leadership skills and ability to handle multiple tasks in a fast-paced environment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements pop and ensure we can quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our amazing team at Engel & Jang. We can’t wait to hear from you!
How to prepare for a job interview at Engel & Jang (Rexangel Limited)
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Engel & Jang. Check out their menu, events, and overall vibe. This will not only help you answer questions more confidently but also show your genuine interest in the role and the establishment.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples of how you've successfully managed staff in the past. Think about times when you’ve trained new employees or resolved conflicts. This will demonstrate your capability to lead and inspire others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or booking issues. Practice responses to scenarios like handling an overbooked situation or a dissatisfied guest. This will show that you can think on your feet and maintain professionalism under pressure.
✨Highlight Your Organisational Skills
Being organised is key in this role. Bring up specific tools or systems you’ve used to manage reservations and bookings efficiently. Discuss how you prioritise tasks in a busy environment, as this will reassure them that you can handle the fast-paced nature of the job.
