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- Tasks: Lead and support a team of advocates to empower communities and drive high-quality advocacy services.
- Company: Engaging Communities Solutions (ECS) - a passionate organisation making a real difference.
- Benefits: Competitive salary, flexible working, generous leave, and a supportive work environment.
- Other info: Home-based role with travel across Halton and Warrington, offering excellent career progression.
- Why this job: Shape services that uphold dignity and independence while making a positive impact.
- Qualifications: Experience in advocacy and leadership skills are essential.
The predicted salary is between 29000 - 37000 £ per year.
Engaging Communities Solutions (ECS) is looking for a passionate and driven Advocacy Manager to lead our advocacy services across Halton and Warrington. If you believe in empowering people, championing rights, and driving high‑quality independent advocacy, this is an exciting opportunity to shape and strengthen services that make a real difference.
About the Role
As Advocacy Manager, you will oversee day‑to‑day delivery of our independent advocacy services, including the Halton Advocacy Hub and NHS Independent Complaints Advocacy (ICAS) in Warrington. You'll lead and support a talented team of advocates, ensure operational excellence, manage referrals and caseloads, and maintain strong partnerships across health, social care, and community sectors. This is a hands‑on leadership role, combining service management with a reduced personal caseload.
What You’ll Be Doing
- Leading and supervising a multi‑site team of advocates through 1:1s, appraisals & professional development
- Overseeing referral pathways, triage and allocation of cases
- Ensuring service quality, KPI performance and contract compliance
- Acting as operational safeguarding lead for advocacy
- Building relationships with stakeholders and developing local engagement plans
- Managing accurate case records and leading improvements in CRM and data systems
- Supporting the CEO with contract monitoring, reporting and business development
- Delivering a small caseload using instructed & non‑instructed advocacy approaches
- Promoting the Halton Advocacy Hub across statutory, voluntary & community networks
Why Join ECS?
At ECS, we are committed to supporting individuals to be heard, understood, and involved in decisions about their lives. As a member of our leadership team, you will help shape services that uphold dignity, independence, and choice.
We offer:
- Competitive salary and progression opportunities
- 5% employer pension contribution
- 24–30 days annual leave (depending on length of service) + bank holidays
- Flexible working scheme
- Employee Assistance Programme
- Mileage paid at 45p per mile
Location: Home‑based with travel across Halton & Warrington
Salary: £34,000–£37,000 (FTE, depending on experience & qualifications)
Hours: Full‑time, 37 hours per week
Contract: Permanent
Safeguarding Commitment
ECS is committed to safeguarding children and vulnerable adults. All staff share this responsibility.
Ready to make a difference? Apply now and help shape the future of ECS.
If you are interested in joining our friendly team go to our main website and check it out under 'vacancies' in 'about us'. You can download the JD/PS, as well as find out how to apply for the role.
Advocacy Manager in Telford employer: Engaging Communities Solutions (ECS)
Contact Detail:
Engaging Communities Solutions (ECS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advocacy Manager in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the advocacy field, attend relevant events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching ECS and understanding their mission. Think about how your values align with theirs and be ready to share specific examples of your past experiences that demonstrate your passion for advocacy.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams or projects in the past. Highlight your ability to empower others and drive results, as this is key for the Advocacy Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ECS.
We think you need these skills to ace Advocacy Manager in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in advocacy and leadership. We want to see how your skills align with the role of Advocacy Manager, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for empowering people shine through in your application. We’re looking for someone who genuinely cares about championing rights and making a difference, so share your motivation and any personal experiences that fuel your passion.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find all the info you need about the position there too!
How to prepare for a job interview at Engaging Communities Solutions (ECS)
✨Know Your Advocacy Stuff
Make sure you brush up on the key principles of advocacy and the specific services ECS provides. Familiarise yourself with the Halton Advocacy Hub and NHS Independent Complaints Advocacy (ICAS) to show that you're genuinely interested and informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about your approach to 1:1s, appraisals, and professional development. Be ready to discuss how you can motivate and support a multi-site team of advocates.
✨Demonstrate Your Relationship-Building Abilities
ECS values strong partnerships across various sectors. Come prepared with examples of how you've built relationships with stakeholders in previous roles. Highlight your strategies for developing local engagement plans and maintaining those connections.
✨Be Ready to Discuss Operational Excellence
Understand the importance of service quality, KPI performance, and contract compliance. Prepare to talk about how you've managed referrals, triaged cases, and ensured operational excellence in your previous positions.