At a Glance
- Tasks: Build relationships with students and host families while supporting cultural exchanges.
- Company: Join a family-run non-profit dedicated to enriching student experiences in Canada.
- Benefits: Flexible hybrid work, competitive pay, and the chance to make a real difference.
- Other info: Opportunity for personal growth and community engagement in a dynamic role.
- Why this job: Be a key player in creating welcoming environments for international students.
- Qualifications: Experience in homestay or community work, strong communication skills, and a passion for cultural exchange.
The predicted salary is between 19 - 21 £ per hour.
Full-time vacant permanent position – Hybrid (London, Ontario).
Who We Are
The Canada Homestay Network Society is a family‑run, non‑profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.
About the Relationship Manager position
CHN is currently seeking a Relationship Manager located in London, Ontario. As a Relationship Manager you have strong relationship‑building skills and can problem‑solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.
This is a permanent full‑time position (30 to 40 hours per week) located in London, Ontario. Core hours are 10:00 AM – 3:00 PM local time, with some flexibility for remaining hours. There may be some evenings and weekends for events or emergencies. This is a hybrid role with an hourly wage between $19.00–$21.00.
Key Responsibilities
- Monitor and manage relationships between internal and external stakeholders
- Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
- Plan and deliver in‑person training to hosts as well as in‑person orientations for hosts and new students
- Communicate and maintain accurate records
- Build a supportive local community of host families
- Support student and host family relationships throughout their program in a variety of ways
- Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
- Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
- Travel amongst the local community and surrounding areas
The successful candidate will have
- At least two years of homestay or related work experience
- One‑year Community College Certificate or Diploma
- International experience including hosting students or traveling abroad (preferred)
- Ability to plan events and comfortability with public speaking
- Great judgment and decision‑making skills while exercising a high degree of confidentiality
- Ability to work in a fast‑paced environment with the potential of high‑stress situations
- Exceptional Customer Service skills and experience
- Excellent Word, Excel, Email, and Database skills
- Ability to confidently communicate in English; it is ideal to speak a second language
- Superior organizational skills and ability to hold yourself accountable while working independently
- Strong ability to develop and maintain relationships with both colleagues and clients
This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid driver’s license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.
Relationship Manager - London, ON employer: engagedhr
At Canada Homestay Network Society, we pride ourselves on being a compassionate and supportive employer that values the growth and well-being of our team members. Our hybrid work model in London, Ontario, offers flexibility while fostering a collaborative culture where employees can thrive through meaningful interactions with international students and host families. With a commitment to professional development and a focus on creating enriching cultural experiences, we provide a rewarding environment for those looking to make a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager - London, ON
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their mission. We want you to shine, so practice common interview questions and have some thoughtful questions ready to ask them too.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names pop up in our system, so make sure you’re in the mix!
We think you need these skills to ace Relationship Manager - London, ON
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping students and families connect. Share any personal experiences that relate to the position to make your application stand out.
Tailor Your CV:Make sure your CV is tailored specifically for the Relationship Manager role. Highlight relevant experience, especially in homestay or community work, and don’t forget to mention your relationship-building skills. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Canada Homestay Network.
How to prepare for a job interview at engagedhr
✨Know Your Audience
Before the interview, take some time to research the Canada Homestay Network Society. Understand their mission and values, and think about how your experience aligns with their goals. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
As a Relationship Manager, your ability to build connections is key. Prepare specific examples from your past experiences where you've successfully managed relationships or resolved conflicts. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and judgement. Think of scenarios related to cultural differences or crisis situations you might face in this role. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you.
