At a Glance
- Tasks: Build relationships and support international students and host families in a vibrant community.
- Company: Join a family-run non-profit with 30 years of enriching cultural experiences.
- Benefits: Flexible hybrid work, competitive hourly wage, and meaningful community impact.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a difference in students' lives while developing your communication and problem-solving skills.
- Qualifications: Experience in homestay or related fields, strong customer service, and relationship-building skills.
The predicted salary is between 19 - 21 £ per hour.
Full-time vacant permanent position – Hybrid (London, Ontario).
Who We Are
The Canada Homestay Network Society is a family‑run, non‑profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.
About the Relationship Manager position
CHN is currently seeking a Relationship Manager located in London, Ontario. As a Relationship Manager you have strong relationship‑building skills and can problem‑solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.
This is a permanent full‑time position (30 to 40 hours per week) located in London, Ontario. Core hours are 10:00 AM – 3:00 PM local time, with some flexibility for remaining hours. There may be some evenings and weekends for events or emergencies. This is a hybrid role with an hourly wage between $19.00–$21.00.
Key Responsibilities
- Monitor and manage relationships between internal and external stakeholders
- Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
- Plan and deliver in‑person training to hosts as well as in‑person orientations for hosts and new students
- Communicate and maintain accurate records
- Build a supportive local community of host families
- Support student and host family relationships throughout their program in a variety of ways
- Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
- Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
- Travel amongst the local community and surrounding areas
The successful candidate will have
- At least two years of homestay or related work experience
- One‑year Community College Certificate or Diploma
- International experience including hosting students or traveling abroad (preferred)
- Ability to plan events and comfortability with public speaking
- Great judgment and decision‑making skills while exercising a high degree of confidentiality
- Ability to work in a fast‑paced environment with the potential of high‑stress situations
- Exceptional Customer Service skills and experience
- Excellent Word, Excel, Email, and Database skills
- Ability to confidently communicate in English; it is ideal to speak a second language
- Superior organizational skills and ability to hold yourself accountable while working independently
- Strong ability to develop and maintain relationships with both colleagues and clients
This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid driver’s license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.
Relationship Manager - London, ON employer: engagedhr
At Canada Homestay Network Society, we pride ourselves on being a compassionate and supportive employer that values the growth and well-being of our team members. Our hybrid work model in London, Ontario, allows for flexibility while fostering a collaborative environment where you can make a meaningful impact in the lives of international students and host families. With a strong focus on employee development and community engagement, we offer unique opportunities to build relationships and enhance cultural experiences, making us an excellent choice for those seeking a rewarding career in a non-profit setting.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager - London, ON
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their mission. We want you to shine, so practice common interview questions and have some thoughtful ones ready to ask too!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names pop up in our system, so make sure you’re in the mix!
We think you need these skills to ace Relationship Manager - London, ON
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping students and families connect. Share any personal experiences that relate to the position to make your application stand out.
Tailor Your CV:Make sure your CV is tailored specifically for the Relationship Manager role. Highlight relevant experience, especially in homestay or community work, and don’t forget to mention your relationship-building skills. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Canada Homestay Network.
How to prepare for a job interview at engagedhr
✨Know Your Audience
Before the interview, take some time to research the Canada Homestay Network Society. Understand their mission and values, and think about how your experience aligns with their goals. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
As a Relationship Manager, your ability to build connections is key. Prepare examples from your past experiences where you've successfully managed relationships or resolved conflicts. Be ready to discuss how you can apply these skills to support students and host families.
✨Demonstrate Cultural Sensitivity
Given the diverse backgrounds of students and host families, it's important to highlight your understanding of cultural differences. Share any relevant experiences you have with international communities or how you've navigated cultural challenges in the past.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a crisis with a student or a disagreement between a host family and a student. Think through potential scenarios and formulate your responses, focusing on your problem-solving and communication skills.
