At a Glance
- Tasks: Build relationships and support international students and host families in a vibrant community.
- Company: Join a family-run non-profit with 30 years of experience in cultural exchange.
- Benefits: Flexible hybrid work, competitive pay, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Be a key player in creating enriching experiences for students and families.
- Qualifications: Experience in homestay or related fields, strong communication, and relationship-building skills.
The predicted salary is between 19 - 21 £ per hour.
Full-time vacant permanent position – Hybrid (London, Ontario).
Who We Are
The Canada Homestay Network Society is a family‑run, non‑profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.
About the Relationship Manager position
CHN is currently seeking a Relationship Manager located in London, Ontario. As a Relationship Manager you have strong relationship‑building skills and can problem‑solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.
This is a permanent full‑time position (30 to 40 hours per week) located in London, Ontario. Core hours are 10:00 AM – 3:00 PM local time, with some flexibility for remaining hours. There may be some evenings and weekends for events or emergencies. This is a hybrid role with an hourly wage between $19.00–$21.00.
Key Responsibilities
- Monitor and manage relationships between internal and external stakeholders
- Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
- Plan and deliver in‑person training to hosts as well as in‑person orientations for hosts and new students
- Communicate and maintain accurate records
- Build a supportive local community of host families
- Support student and host family relationships throughout their program in a variety of ways
- Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
- Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
- Travel amongst the local community and surrounding areas
The successful candidate will have
- At least two years of homestay or related work experience
- One‑year Community College Certificate or Diploma
- International experience including hosting students or traveling abroad (preferred)
- Ability to plan events and comfortability with public speaking
- Great judgment and decision‑making skills while exercising a high degree of confidentiality
- Ability to work in a fast‑paced environment with the potential of high‑stress situations
- Exceptional Customer Service skills and experience
- Excellent Word, Excel, Email, and Database skills
- Ability to confidently communicate in English; it is ideal to speak a second language
- Superior organizational skills and ability to hold yourself accountable while working independently
- Strong ability to develop and maintain relationships with both colleagues and clients
This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid driver’s license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.
Homestay Relationship Manager - Community Lead (Hybrid) employer: engagedhr
The Canada Homestay Network Society is an exceptional employer that fosters a supportive and inclusive work culture, where employees are empowered to make a meaningful impact in the lives of international students and host families. Located in London, Ontario, this hybrid role offers flexibility and a collaborative environment, along with opportunities for professional growth through training and community engagement. Join us in creating enriching cultural experiences while enjoying a fulfilling career dedicated to building strong relationships and supporting diverse communities.
StudySmarter Expert Advice🤫
We think this is how you could land Homestay Relationship Manager - Community Lead (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the community and let them know you're on the hunt for a Relationship Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved in local events! Attend community gatherings or workshops related to homestay programs. This not only helps you meet potential employers but also shows your commitment to building relationships in the community.
✨Tip Number 3
Practice your public speaking skills! Since this role involves training hosts and engaging with students, being comfortable speaking in front of groups will set you apart. Join a local Toastmasters club or practice with friends.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Make sure to highlight your relationship-building skills and any relevant experience in your application.
We think you need these skills to ace Homestay Relationship Manager - Community Lead (Hybrid)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about building relationships and supporting students. Share personal experiences that highlight your commitment to cultural exchange and community.
Tailor Your Application:Make sure to customise your CV and cover letter for this specific position. Highlight relevant experience in homestay or community work, and don’t forget to mention any skills that align with our needs, like problem-solving and communication. We love seeing how you fit into our mission!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences without sifting through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to engage with our digital community.
How to prepare for a job interview at engagedhr
✨Know Your Community
Familiarise yourself with the local community in London, Ontario. Understand the cultural dynamics and challenges that international students might face. This will help you demonstrate your commitment to building relationships and supporting both students and host families during the interview.
✨Showcase Your Communication Skills
As a Relationship Manager, strong communication is key. Prepare examples of how you've effectively communicated with diverse groups in the past. Be ready to discuss how you would handle sensitive situations or conflicts, showcasing your judgement and problem-solving abilities.
✨Highlight Your Organisational Skills
This role requires exceptional organisational skills. Bring along examples of how you've successfully managed multiple tasks or events simultaneously. Discuss your methods for keeping track of important information and maintaining accurate records, as this will be crucial in your role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to respond to crisis situations. Think about past experiences where you had to act quickly and compassionately. Practising these scenarios will help you feel more confident and prepared during the interview.
