IS&S Consultant Key Responsibilities * Effectively addressing user concerns through your using your expertise in operating systems, software applications, hardware components, data analytics and/or service management. * Provide excellent customer service, fostering a positive and collaborative IT support environment while meeting service level agreements. * Maintain and review accurate documentation of IT processes, reporting and user guides for future reference. * Adhere to and promote cybersecurity best practices, contributing to a secure computing environment. * Work closely with cross-functional teams and departments, including analysts and project managers, to understand user needs and contribute to technology-related projects. * Stay informed about emerging technologies and industry trends to adapt to the evolving IT landscape. * Work within Agile development methodologies, participating in sprint planning, daily stand-ups, and retrospective meetings. * Analyse and troubleshoot complex technical issues, proposing effective and efficient solutions. * Communicate technical information clearly to non-technical users, both verbally and in writing, fostering a positive support experience. Purpose of the Role As a consultant you will contribute to the Information Systems and Support team, participating in the procurement, design, development, testing and maintenance of application and data services. Essential Experience * Understanding of ITIL service management or Agile Methodologies or data analytics * Experience of working in an IT service environment * Understanding of IT systems/services Desirable Experience * ITIL Practitioner or Agile Practitioner * Experience of working with UK Armed Forces, defence sector or OGDs #J-18808-Ljbffr
Contact Details:
Engage Technical Solutions Recruitment Team
