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- Tasks: Lead a team of customer service administrators and ensure efficient order processing.
- Company: Growing Aberdeen-based business in the oil and gas sector.
- Benefits: Competitive salary package and a range of benefits.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in administration, strong communication skills, and multitasking ability.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a growing Aberdeen-based business, is looking for an Administrator Lead. You will report directly to the supply chain and customer service team manager and manage a team of customer service administrators, facilitating development and efficiency within the team. The role includes handling order processing, invoicing, and reporting.
Key Responsibilities
- Ensure all work is performed in compliance with HSEQ policies and procedures.
- Manage Customer Service Administrators team to maximise efficiencies and support other departments.
- Evaluate Customer Service Administrators’ performance through the setting of KPIs.
- Ensure all orders and invoicing documents are quickly and accurately processed.
- Be a S21 Super User, able to troubleshoot and be hands-on with all transactions, as required.
- In co-ordination with relevant personnel across Accessories, Services and OCTG, ensure customer orders are timely processed from order entry to invoicing and cash collection.
- Be accountable for VOGUK accurate data within S21 needed to generate timely reports.
- Provide support to Norway administrative process if and as required.
- Responsible for ensuring management are provided with weekly/monthly reports to monitor actual against forecast, such as KPIs and weekly booking and invoice statistics.
- Ensure documentation (SO, PO) for all orders is stored centrally and uniformly.
- Manage the company overdue meetings and reports, feedback to management with updates.
- Assist with internal and external audits. Support Norway as needed.
Qualifications
The ideal candidate will have experience in an administrator role. Experience in the oil and gas industry would be beneficial. The ability to multi-task, prioritise, and work quickly and accurately is particularly beneficial to this role. Strong communication (both verbal and written) and interpersonal skills are necessary as the role requires consistent liaising between departments and external groups. Experience within OCTG is also particularly advantageous.
Benefits
Our client offers a competitive salary package and a range of benefits.
Administrator lead in Aberdeen employer: Engage Talent Partners
Contact Detail:
Engage Talent Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator lead in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the oil and gas industry, especially those who might know about the Administrator Lead role. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of HSEQ policies and procedures. Being able to discuss how you can ensure compliance will show you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've managed a team or improved processes. This is key for the Administrator Lead position, so be ready to share your success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator lead in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator Lead role. Highlight your experience in managing teams and handling order processing, invoicing, and reporting. We want to see how your skills match what we're looking for!
Showcase Your Skills: In your cover letter, emphasise your strong communication and interpersonal skills. Mention any relevant experience in the oil and gas industry or with OCTG, as this will make you stand out to us.
Be Specific with Examples: When describing your past roles, use specific examples that demonstrate your ability to multi-task and prioritise effectively. We love seeing how you've maximised efficiencies in previous positions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Engage Talent Partners
✨Know Your Stuff
Make sure you understand the key responsibilities of the Administrator Lead role. Familiarise yourself with HSEQ policies, order processing, and invoicing. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Since you'll be managing a team, prepare examples of how you've successfully led others in the past. Think about times when you maximised efficiencies or set KPIs for your team. This will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would liaise between departments and manage customer service administrators effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like troubleshooting issues in S21 or managing overdue reports. Think through potential scenarios and how you would approach them, as this will highlight your problem-solving skills and adaptability.