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- Tasks: Welcome and assist library users, manage resources, and promote community events.
- Company: Rochdale Borough Council, dedicated to inclusive and accessible library services.
- Benefits: Competitive salary, part-time hours, and the chance to make a community impact.
- Why this job: Join a vibrant team and help foster a love for reading and learning.
- Qualifications: Strong customer service skills and a passion for community engagement.
- Other info: Temporary roles until March 2027 with potential for extension.
The predicted salary is between 22000 - 26000 £ per year.
External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale (i.e where the household pays council tax to Rochdale Borough Council). The three roles available are fixed term contracts until March 2027. Salary: £25,583 - £25,989 pro rata.
About the role
As a boroughwide Library and Information Assistant, you will welcome and enrol new members and introduce them to the fantastic services across Rochdale Borough Libraries, and make our spaces vibrant and inviting. You will use our Library Management system to help customers borrow, return and renew items, and process bibliographical searches and requests. You will assist in stock maintenance and displays. You will direct customers to the right services for support, and you will support customers in the use of library computers, as well as printing, photocopying and scanning facilities. You will provide cover across all libraries, including opening and closing, and play a key role in promoting and supporting events and activities that bring our community together. The post holder may be required to work on Saturdays and out-of-hours. They may also be required to work at other locations across the borough.
We have three part-time vacancies available:
- Mondays NWD
- Tuesdays NWD
- Wednesdays 1.00-5.00 (4h)
- Thursdays 1.00-5.00 (4h)
- Fridays 1.00-5.00 (4h)
- Saturday 10.00-1.30 (3.5h) TOTAL 15.5h
- Mondays 10.00-2.00 (4h)
- Tuesdays 10.00-2.00 (4h)
- Wednesdays 9.00-5.00 (7.5h)
- Thursdays NWD
- Fridays NWD
- Saturday 9.00-1.00 (4h) TOTAL 19.5h
- Mondays 9.00-2.00 (5h)
- Tuesdays 1.00-5.00 (4h)
- Wednesday NWD
- Thursdays 1.00-5.00 (4h)
- Fridays 1.00-5.00 (4h)
- Saturday 10.00-1.30 (3.5h) TOTAL 20.5h
These roles are temporary until March 2027, with possibility of extension.
About you
You are passionate about delivering high-quality library and customer services that support community wellbeing, learning, cultural engagement and reading for pleasure. You are friendly, approachable and willing to support customers of a wide range of ages and backgrounds with their queries. You have a proactive approach, are a good communicator with good time management and have excellent customer service skills. You have good ICT skills, specifically the ability to work with the internet and Microsoft Office applications and common software; skills of assisting people using digital devices and software.
About us
Rochdale Borough Libraries play a vital role in delivering inclusive, accessible, and community-focused services across our council. Our teams are at the heart of our public-facing operations, ensuring that residents can access information, resources, and support in a welcoming and responsive environment. We provide frontline assistance to residents, helping them navigate council services, access digital resources, and resolve queries efficiently and empathetically. Libraries offer free access to books, digital media, learning opportunities, and safe community spaces, while staff run events that promote literacy, wellbeing, and lifelong learning. We support digital literacy bridging the digital divide for vulnerable and underserved groups. Libraries foster community cohesion by hosting events, supporting volunteer programs, and partnering on targeted outreach.
At Rochdale Borough Council we are committed to our Values and Behaviours:
- Proud of the difference we make
- Passionate about the diversity of the Borough
- Pioneering and Open in our Approach
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.
To apply please upload your CV together with a supporting statement that provides evidence of how you meet the 6 essential specification criteria of the Person Specification. Please ensure you anonymise your CV and supporting statement. You must provide both a CV and a supporting statement to be shortlisted. If you are interested in what we are offering, and have the skills we are looking for we want to hear from you.
For internal candidates approval for secondment should be obtained from your Service Director (or nominated representative) before applying for this post. Unfortunately, we are unable to offer sponsorship for this role.
Library & Information Assistant NEW Rochdale Council Posted today Rochdale £25,583 - £25,989 Fi[...] employer: Engage Rochdale
Contact Detail:
Engage Rochdale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library & Information Assistant NEW Rochdale Council Posted today Rochdale £25,583 - £25,989 Fi[...]
✨Tip Number 1
Get to know the libraries in Rochdale! Familiarise yourself with their services and events. This way, when you chat with the hiring team, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help a library user. Being friendly and approachable is key, so show them you can handle queries with ease.
✨Tip Number 3
Network with current library staff or volunteers. They can give you insider tips on what the role really involves and what the team values most. Plus, it shows your commitment to being part of the community!
✨Tip Number 4
When you apply through our website, make sure your CV and supporting statement highlight your relevant skills. Tailor them to match the job description, especially your ICT skills and customer service experience!
We think you need these skills to ace Library & Information Assistant NEW Rochdale Council Posted today Rochdale £25,583 - £25,989 Fi[...]
Some tips for your application 🫡
Know Your Audience: When writing your application, keep in mind that you're addressing the Rochdale Borough Libraries team. Use a friendly and approachable tone to reflect the community-focused values we cherish.
Tailor Your Supporting Statement: Make sure your supporting statement highlights how you meet the six essential criteria listed in the Person Specification. Be specific and give examples of your experience that align with the role's requirements.
Anonymise Your Documents: Don’t forget to anonymise your CV and supporting statement before submitting them. This helps us ensure a fair and unbiased selection process, so it’s super important!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Engage Rochdale
✨Know Your Library Services
Familiarise yourself with the services offered by Rochdale Borough Libraries. Be ready to discuss how you can contribute to making these services vibrant and inviting for the community.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to assist a diverse range of customers, as this role requires a friendly and approachable attitude.
✨Demonstrate ICT Proficiency
Brush up on your ICT skills, especially with Microsoft Office and library management systems. Be prepared to discuss how you can help customers with digital devices and software during the interview.
✨Emphasise Community Engagement
Think about ways you can promote events and activities that bring the community together. Share any relevant experiences or ideas you have that align with the council's commitment to community cohesion.
