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- Tasks: Welcome and assist library members, manage resources, and promote community events.
- Company: Rochdale Borough Libraries, a vital community-focused service.
- Benefits: Competitive salary, flexible hours, and a chance to make a difference.
- Why this job: Join a passionate team and support community wellbeing through libraries.
- Qualifications: Strong customer service skills and good ICT proficiency required.
- Other info: Temporary role with opportunities for personal growth and community engagement.
The predicted salary is between 21500 - 22000 £ per year.
External candidates to be eligible to apply for this post you must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale (e.g. your household must pay council tax to Rochdale council).
Salary: £25,583 - £25,989
This is a temporary role covering maternity. The hours are 20.25 hours per week.
About the role
As Library and Information Assistant, you will welcome and enrol new members and introduce them to the fantastic services across Rochdale Borough Libraries, and make our spaces vibrant and inviting. You will use our Library Management system to help customers borrow, return and renew items, and process bibliographical searches and requests. You will assist in stock maintenance and displays. You will direct customers to the right services for support, and you will support customers in the use of library computers, as well as printing, photocopying and scanning facilities. You will provide cover across all libraries, including opening and closing, and play a key role in promoting and supporting events and activities that bring our community together. The post holder may be required to work on Saturdays and out-of-hours. They may also be required to work at other locations across the borough. This position is maternity cover, temporary until the post-holder returns.
Working Hours:
- Mondays 9.00-2.15
- Tuesdays 9.30-2.30
- Wednesdays 9.30-2.30
- Thursdays 9.30-2.30
- Fridays NWD
- Saturdays NWD
Total: 20.25h
About you
You are passionate about delivering high-quality library and customer services that support community wellbeing, learning, cultural engagement and reading for pleasure. You are friendly, approachable and willing to support customers of a wide range of ages and backgrounds with their queries. You have a proactive approach, are a good communicator with good time management and have excellent customer service skills. You have good ICT skills, specifically the ability to work with the internet and Microsoft Office applications and common software; skills of assisting people using digital devices and software.
About us
Rochdale Borough Libraries play a vital role in delivering inclusive, accessible, and community-focused services across our council. Our teams are at the heart of our public-facing operations, ensuring that residents can access information, resources, and support in a welcoming and responsive environment. We provide frontline assistance to residents, helping them navigate council services, access digital resources and resolve queries efficiently and empathetically. Libraries offer free access to books, digital media, learning opportunities and safe community spaces, while staff run events that promote literacy, wellbeing and lifelong learning. We support digital literacy bridging the digital divide for vulnerable and underserved groups. Libraries foster community cohesion by hosting events, supporting volunteer programs and partnering on targeted outreach.
Values and Behaviours
- Proud of the difference we make
- Passionate about the diversities of the Borough
- Pioneering and Open in our Approach
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.
To apply
Please upload your CV together with a supporting statement that provides evidence of how you meet the 6 essential criteria of the Person Specification. We suggest that when completing your supporting statement, you use the person specification criteria as headings then give a specific example. Please ensure you anonymise your CV and supporting statement. You must provide both a CV and a supporting statement to be shortlisted. If you are interested in what we are offering, and have the skills we are looking for we want to hear from you.
For internal candidates approval for secondment should be obtained from your Service Director (or nominated representative) before applying for this post. Unfortunately, we are unable to offer sponsorship for this role.
Library & Information Assistant NEW Rochdale Council Posted today Rochdale £25,583 - £25,989 Ex[...] employer: Engage Rochdale
Contact Detail:
Engage Rochdale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library & Information Assistant NEW Rochdale Council Posted today Rochdale £25,583 - £25,989 Ex[...]
✨Tip Number 1
Get to know the library services in Rochdale! Familiarise yourself with what makes our libraries special and how they serve the community. This will help you connect with the role and show your passion during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help a diverse range of customers. Being friendly and approachable is key, so role-play with friends or family to boost your confidence.
✨Tip Number 3
Show off your ICT skills! Brush up on using library management systems and common software like Microsoft Office. If you can demonstrate your tech-savviness, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to tailor your CV and supporting statement to highlight how you meet the essential criteria. We want to see your enthusiasm!
We think you need these skills to ace Library & Information Assistant NEW Rochdale Council Posted today Rochdale £25,583 - £25,989 Ex[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Library & Information Assistant role. Highlight relevant experience and skills that match the job description, especially your customer service and ICT skills.
Craft a Strong Supporting Statement: Use the person specification criteria as headings in your supporting statement. Provide specific examples of how you meet each criterion, showing us why you're the perfect fit for the role.
Be Authentic: Let your personality shine through in your application. We want to see your passion for library services and community engagement, so don’t be afraid to share your enthusiasm!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your CV and supporting statement, ensuring you’re considered for this fantastic opportunity.
How to prepare for a job interview at Engage Rochdale
✨Know Your Library Services
Before the interview, take some time to familiarise yourself with the services offered by Rochdale Borough Libraries. Understand their community initiatives and how they support residents. This will help you demonstrate your passion for library services and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've provided excellent customer service in the past. Think about situations where you helped someone resolve a query or made their experience more enjoyable. This is crucial, as the role requires a friendly and approachable attitude towards customers of all ages.
✨Highlight Your ICT Proficiency
Since the job involves using library management systems and assisting customers with digital devices, be ready to discuss your ICT skills. Mention any relevant software you’ve used, and if possible, share experiences where you helped others navigate technology. This will show that you can support customers effectively.
✨Prepare for Community Engagement Questions
Expect questions about how you would promote events and activities that bring the community together. Think of ideas you could suggest or past experiences where you engaged with the community. This will highlight your proactive approach and commitment to fostering community cohesion.
