Senior Consultant (Operational Intelligence) in London

Overview

• Growth Opportunity: Step into a role where you'll guide project delivery while mentoring junior consultants and shaping how we deliver intelligent, process-led transformation.
• Real-Life Impact: From day one, you'll lead client-facing work that blends process excellence, automation, and AI to create meaningful operational change.
• Flexible Working: Hybrid model that allows you to work from our London office, client sites, or home.
• Shape the Future: Contribute to internal IP, capability development, and the evolution of our delivery toolkits.
• Empowering Your Development: We'll support you with tailored coaching, leadership opportunities, and structured development to strengthen your consulting craft and personal brand.

What You will Do

• Lead multidisciplinary transformation programmes that shape business change, optimise processes, and unlock new capabilities through automation and AI.
• Own workstreams or full smaller projects, ensuring delivery quality, structure, and value realisation.
• Build strong relationships with stakeholders at all levels, communicating clearly and confidently across both business and technical teams.
• Mentor junior consultants and contribute to creating a collaborative, high-performing team culture.
• Support business growth through proposal development, shaping solutions, and helping to build our Operational Intelligence capability.

Requirements

• You have 3+ years of experience in management consulting, with a strong track record of delivering transformation or operational improvement projects in complex client environments.
• You are confident leading workstreams, managing project delivery teams, and operating in senior stakeholder environments, building trust and influencing outcomes.
• You understand how processes, people, and technology interact, and can use modern improvement and design approaches to enable smarter, more efficient operations.
• You've led or contributed to the end-to-end delivery lifecycle (from discovery and solution design through to build, deployment, and adoption).
• You are skilled in facilitating workshops, aligning teams, and communicating compelling narratives (from diagnostic insight to executive-level impact).
• You have familiarity with tools such as Celonis, UiPath, Microsoft Power Platform, SAP Signavio, Appian, n8n, or CoPilot Studio.

Nice to Have

• You've worked with clients in one or more of the following sectors: Travel & Transport, Retail & Hospitality, Public Sector, or Higher Education.
• You have knowledge of operational or digital transformations across business functions such as Finance, Supply Chain, or Customer Operations.
• You bring an interest in or understanding of emerging AI orchestration frameworks (e.g. multi-agent workflows, copilots) and how they connect to intelligent operations.

Interview Process

• 1st Stage: 'Get to Know You' Behaviours and Attitudes Competency Interview (1 hour).
• 2nd Stage: Case Study Exercise Interview (90 mins).
• 3rd Stage: Cultural Fit Interview (1 hour).

What can I expect once I Join

• Full onboarding, senior leadership engagement, capability ownership, and ongoing development with a focus on sector leadership.

Benefits

• Deliver end-to-end process excellence and AI/automation programs—not just advise.
• Shape how process intelligence and automation combine to deliver sustainable client outcomes.
• Help Enfuse become an AI-first consultancy by embedding process and AI tools across our teams.
• Work at the frontier of process mining, automation, and AI-enabled transformation, with opportunities to grow IP, build accelerators, and own client outcomes.
• Financial Perks: Competitive salary and pension, company performance bonus, and travel allowance.
• Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.
• Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.
• Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.
• Recognition & Support: Employee assistance program, birthday gift, and themed care packages.
• Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.

Diversity, Equity, and Inclusion is something we take very seriously at Enfuse, not just because we advise our clients on it, but because we genuinely believe in its benefits for society, people, and our company. We are an equal opportunity employer and truly embrace diversity in all its forms. We are committed to creating an inclusive environment for all of our people to flourish in by allowing our people to be their authentic selves at work.