application security engineer in AI customer service in London

Описание:

Fin, now part of Salesforce, provides AI-powered customer service through its AI Agent Fin, which delivers always-on support across service, sales, and ecommerce. Its products combine proprietary AI models with an integrated help desk to help businesses manage customer experiences.

Задачи:

• Own and engineer tier-zero security capabilities for securely deploying and managing Fin
• Design, build, and evolve customer-facing security features, including authentication, SAML/SSO, permissions systems, audit and activity logging, malicious URL scanning, and enterprise security controls
• Partner with engineering teams throughout the software development lifecycle to build secure products and services
• Perform architecture reviews, threat modelling exercises, and security assessments for new features and systems
• Build security tooling, automation, and developer-facing building blocks that make secure development easier and more scalable
• Contribute to secure development standards, guidance, and best practices across Fin
• Lead application security initiatives across the software development lifecycle and help teams address security risks early
• Participate in a shared on-call rotation and lead security incident response, investigation, and remediation efforts
• Drive security initiatives from problem definition through design, implementation, and measurable outcomes
• Partner with teams building AI-powered products to assess and mitigate emerging security risks
• Help shape Fin's AI-first approach to security, including AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities
• Support the secure adoption of AI-assisted software development tools and engineering workflows

Требования:

• Proven application security, product security, or security engineering experience within a SaaS environment
• Strong software engineering skills with experience designing, building, and operating production systems
• Deep understanding of modern application security threats, secure software development practices, and threat modelling
• Experience designing, building, or securing authentication, authorization, identity, or enterprise security capabilities
• Experience conducting architecture reviews and security assessments for complex systems
• Hands-on security incident response experience, including leading investigations and remediation efforts
• Strong programming skills and experience building tools, automation, or developer-focused solutions
• Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness
• Ability to communicate security concepts clearly and collaborate effectively with engineering teams
• A pragmatic approach to balancing security, customer impact, and engineering velocity
• Nice to have: Experience building or owning authentication, SAML/SSO, identity, or access management capabilities, experience securing AI-powered products or familiarity with security considerations for large language models, agentic systems, retrieval-based architectures, or AI tool integrations, experience building security automation or security-focused platform capabilities at scale, familiarity with cloud security, infrastructure security, or distributed systems, experience working across both large-scale SaaS environments and high-growth companies

Условия:

• Benefits and resources support health and wellbeing, family, time away from work, and financial security
• offerings vary by location
• Certain roles may be eligible for incentive compensation, equity, and benefits
• Employees are expected to be in the office at least three days per week

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