Описание
HeliosX Group operates a global digital healthcare platform offering category-leading healthcare products and brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. The company combines technology, medical expertise, proprietary products, manufacturing, and in-house clinical capabilities to make healthcare faster and more accessible.
Задачи
- Deliver the overarching CRM strategy across the US and Canada markets;
- Collaborate with Product, Creative, Brand, Clinical, and Analytics teams to create multi-channel CRM programmes;
- Deliver new and optimise existing engagement processes and activities for efficacy and efficiency;
- Devise, implement, and report on CRM initiatives that build customer lifetime value;
- Optimise and maintain the transactional communications suite;
- Leverage data and segmentation to understand customers and identify opportunities;
- Work with Analytics and Engineering to unlock data required to power campaigns;
- Continually test and learn to optimise campaigns;
- Design, maintain, and circulate regular reporting;
- Take responsibility for the NPS, Surveys, and Reviews strategy;
- Monitor the latest CRM trends and best practices and bring them to the team;
- Share knowledge with other team members.
Требования
- Mid-to-senior direct-to-customer CRM experience;
- End-to-end delivery of automated CRM lifecycle initiatives, from strategy to analysis;
- Experience building campaigns using an Email Service Provider (ESP);
- Experience using BI tools and strong Excel skills;
- Data-driven, commercially astute, and highly analytical;
- Creative problem-solving and a self-starting attitude;
- Strong communication, stakeholder management, and influencing skills;
- Ability to multitask, prioritise effectively, and work at pace across multiple projects;
- Comfortable working in fast-paced, changing environments and prioritising by business need, effort, and potential return;
- Strong English skills;
- Nice to have: Braze and strong HTML experience.
Условия
- Generous equity allocations with significant upside potential;
- Annual leave allowance alongside public holidays;
- Private health insurance, including pre-existing condition, dental, and eye care cover;
- Pension scheme;
- Enhanced parental leave;
- Cycle-to-work scheme;
- Electric car scheme;
- Free Dermatica and MedExpress products every month, plus family discounts;
- Annual home working and L&D allowance;
- Free Headspace subscription, employee assistance programme, and discounted gym memberships.
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crm manager in digital healthcare employer: Enfint
As a leading innovator in AI products for major publishers, our company offers an inspiring work environment where creativity and technology intersect. We prioritise employee growth through continuous learning opportunities and foster a collaborative culture that values diverse perspectives. Located in a vibrant city, we provide competitive salaries, relocation support, and the chance to make a real impact in the media landscape.
