At a Glance
- Tasks: Engineer top-notch security features for AI-powered customer service and lead security initiatives.
- Company: Join Fin, a dynamic part of Salesforce, revolutionising customer service with AI.
- Benefits: Enjoy health support, flexible time off, and potential equity options.
- Other info: Collaborative environment with opportunities for growth and innovation.
- Why this job: Make a real impact on security in cutting-edge AI technology.
- Qualifications: Experience in application security and strong software engineering skills required.
The predicted salary is between 63000 - 77000 £ per year.
Fin, now part of Salesforce, provides AI-powered customer service through its AI Agent Fin, which delivers always-on support across service, sales, and ecommerce. Its products combine proprietary AI models with an integrated help desk to help businesses manage customer experiences.
Responsibilities:
- Own and engineer tier-zero security capabilities for securely deploying and managing Fin.
- Design, build, and evolve customer-facing security features, including authentication, SAML/SSO, permissions systems, audit and activity logging, malicious URL scanning, and enterprise security controls.
- Partner with engineering teams throughout the software development lifecycle to build secure products and services.
- Perform architecture reviews, threat modelling exercises, and security assessments for new features and systems.
- Build security tooling, automation, and developer-facing building blocks that make secure development easier and more scalable.
- Contribute to secure development standards, guidance, and best practices across Fin.
- Lead application security initiatives across the software development lifecycle and help teams address security risks early.
- Participate in a shared on-call rotation and lead security incident response, investigation, and remediation efforts.
- Drive security initiatives from problem definition through design, implementation, and measurable outcomes.
- Partner with teams building AI-powered products to assess and mitigate emerging security risks.
- Help shape Fin's AI-first approach to security, including AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities.
- Support the secure adoption of AI-assisted software development tools and engineering workflows.
Requirements:
- Proven application security, product security, or security engineering experience within a SaaS environment.
- Strong software engineering skills with experience designing, building, and operating production systems.
- Deep understanding of modern application security threats, secure software development practices, and threat modelling.
- Experience designing, building, or securing authentication, authorization, identity, or enterprise security capabilities.
- Experience conducting architecture reviews and security assessments for complex systems.
- Hands-on security incident response experience, including leading investigations and remediation efforts.
- Strong programming skills and experience building tools, automation, or developer-focused solutions.
- Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.
- Ability to communicate security concepts clearly and collaborate effectively with engineering teams.
- A pragmatic approach to balancing security, customer impact, and engineering velocity.
Nice to have:
- Experience building or owning authentication, SAML/SSO, identity, or access management capabilities.
- Experience securing AI-powered products or familiarity with security considerations for large language models, agentic systems, retrieval-based architectures, or AI tool integrations.
- Experience building security automation or security-focused platform capabilities at scale.
- Familiarity with cloud security, infrastructure security, or distributed systems.
- Experience working across both large-scale SaaS environments and high-growth companies.
Conditions:
- Benefits and resources support health and wellbeing, family, time away from work, and financial security; offerings vary by location.
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- Employees are expected to be in the office at least three days per week.
application security engineer in AI customer service employer: Enfint
As a leading innovator in AI products for major publishers, our company offers an inspiring work environment where creativity and technology intersect. We prioritise employee growth through continuous learning opportunities and foster a collaborative culture that values diverse perspectives. Located in a vibrant city, we provide competitive salaries, relocation support, and the chance to make a real impact in the media landscape.
StudySmarter Expert Advice🤫
We think this is how you could land application security engineer in AI customer service
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Enfint or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Enfint.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Enfint.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Enfint that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace application security engineer in AI customer service
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Enfint.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Enfint and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Enfint
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Enfint uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
