At a Glance
- Tasks: Lead and improve Technology Operations, ensuring secure and efficient services across enfinium.
- Company: Join enfinium, a forward-thinking company shaping the future of technology.
- Benefits: Enjoy private medical care, dental care, life assurance, and hybrid working options.
- Other info: Opportunities for continuous learning and career development in a dynamic environment.
- Why this job: Make a real impact by driving operational transformation and embracing cutting-edge technologies.
- Qualifications: Proven leadership in tech operations and experience with cloud and infrastructure management.
The predicted salary is between 60000 - 80000 £ per year.
About The Role
As the Head of Technology Operations, you will lead the delivery, performance and continuous improvement of Technology services across enfinium. You will oversee all aspects of Technology Operations, including applications, infrastructure, networks, telephony, cybersecurity, end-user computing, modern workplace services and cloud environments, ensuring services are secure, resilient and aligned to business needs.
This is an exciting opportunity to help shape the future of Technology at enfinium, working closely with the IT Director and Technology Leadership Team. You will drive the evolution from traditional IT support towards modern platform engineering, automation and service ownership models, ensuring technology enables safe, reliable and efficient business operations across all of our facilities.
What will you be doing?
- Lead the day-to-day delivery and performance of all Technology Operations services, ensuring systems remain secure, available and reliable.
- Own end-to-end service management across infrastructure, cloud, applications and integrations, including Incident, Problem, Change and Request Management in line with ITIL best practice.
- Build, develop and mentor a high-performing Technology Operations team, covering infrastructure, cloud, deskside support and DevOps capabilities.
- Manage key managed service providers and third-party suppliers, ensuring service excellence, contractual compliance and value for money.
- Drive operational transformation by introducing automation, platform engineering, DevOps practices and AI-enabled technologies to improve efficiency and reduce manual effort.
- Develop proactive monitoring, observability and service health reporting, using trend analysis to reduce recurring incidents and improve service performance.
- Ensure technology services support business continuity and operational resilience across collaboration tools, telephony, cloud platforms and critical business systems.
- Partner with Cyber Security teams to strengthen identity, endpoint and infrastructure security, whilst supporting incident response and remediation activities.
- Support compliance with Cyber Essentials Plus, ISO27001, ISO9001 and other regulatory requirements through audit readiness and continual improvement.
- Manage on-premise and cloud infrastructure including Microsoft 365 and Azure environments, ensuring scalability, resilience and performance.
- Oversee network performance across LAN, WAN, VPN and wireless environments, supporting reliable connectivity across all enfinium locations.
- Act as the senior escalation point for complex technology issues, maintaining a strong customer-focused approach across the business.
- Own operational budgets, supplier spend and technology service costs, ensuring effective investment and commercial value.
- Work collaboratively with Technology, Operational Technology (OT) and business stakeholders to deliver new services that are secure, supportable and operationally ready.
- Contribute to the Technology strategy, ensuring operational priorities support enfinium's long-term business objectives.
Key Skills & Experience
Essential
- Experience leading operational transformation initiatives and organisational change within technology functions.
- Proven experience leading multi-discipline teams across infrastructure, cloud, application support.
- Strong understanding of ITIL, Agile delivery methods, DevOps principles, and modern service management practices.
- Broad technical knowledge across infrastructure, networking, cloud, and end-user computing domains.
- Experience implementing automation, Infrastructure as Code, CI/CD pipelines, or platform engineering practices.
- Experience operating within cloud-first and Microsoft-centric environments.
Desirable
- Strong understanding of ITIL, Agile delivery methods, DevOps principles, and modern service management practices.
- A passion for business partnering and aligning IT operational goals to the strategic goals of the organisation.
- Experience with Azure DevOps, GitHub, CI/CD pipelines, Terraform, Ansible, or equivalent automation platforms.
- Experience implementing observability and monitoring platforms such as Zabbix, Azure Monitor, LogicMonitor, Splunk, Datadog, or equivalent.
- Experience supporting Operational Technology (OT) environments or highly available industrial operations.
- Basic scripting experience PowerShell, Bash, Python. Exposure to AI Agents (MS Copilot, ChatGPT Enterprise).
Benefits
- Vitality Private Medical Care
- Private Dental Care
- Life Assurance
- Company pension with a 6% employer contribution
- Cycle to Work scheme
- Employee Assistance Programme
- Hybrid working
- Continuous learning and development through our e-learning portal and access to role-based qualifications
Head of Technology Operations in London employer: Enfinium Community Fund
Enfinium Community Fund is an excellent employer, offering a unique apprenticeship experience that combines hands-on training with academic learning in the innovative field of energy-from-waste. With a strong commitment to employee development, you will gain essential technical skills while working in a supportive environment that prioritises health and safety. Located in Ferrybridge and Skelton Grange, our facilities provide a dynamic work culture where your passion for engineering can thrive, making it a rewarding place to start your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology Operations in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Enfinium Community Fund values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Enfinium Community Fund might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Enfinium Community Fund!
✨Direct Apply to Enfinium Community Fund
Let's not forget to apply directly through the Enfinium Community Fund website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Technology Operations in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Enfinium Community Fund.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Enfinium Community Fund. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Enfinium Community Fund
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
