Ability to deliver excellent customer service and a genuine interest to help people
- Good IT skills and a sound knowledge of Microsoft Office packages
- A 'can do' attitude, and attention to detail
- Able to communicate clearly with customers and team members
- Organised, methodical and able to follow instructions accurately
- Empathetic and understanding
- Previous customer service or libraries experience
Enfield has 9 libraries, with over a million visitors per year. The service is divided into four main Libraries and 5 smaller community libraries . The main libraries have all been recently refurbished or rebuilt and offer up-to-date books, Wi-Fi, public computers, online resources and events programmes to encourage reading.
An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.
Customer Services Officer in Wormley employer: . Enfield Council
Enfield Council is a highly regarded employer dedicated to delivering exceptional environmental services while prioritising the well-being of its employees. With a strong commitment to career development, generous leave entitlements, and a supportive work culture, we empower our staff to make a meaningful impact in the community. Join us at Morson Road Depot and enjoy a fulfilling career with excellent benefits, including a robust pension scheme and health discounts.
