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For Companies At a Glance
- Tasks: Support adult social care services, handle reception duties, and manage data processing.
- Company: Join a dedicated team focused on improving lives in the adult social care sector.
- Benefits: Gain valuable experience while working in a supportive environment with opportunities for growth.
- Why this job: Make a real impact by helping vulnerable service users and enhancing your organizational skills.
- Qualifications: Experience in adult social care, strong communication, and organizational skills are essential.
- Other info: Be the first point of contact for service users and collaborate with a passionate team.
The predicted salary is between 24000 - 36000 £ per year.
Who You Are
As an Operational Support Officer/Receptionist, you possess prior experience working within an adult social care setting, particularly with vulnerable service users. You have an excellent command of written English, a good level of numeracy, and are comfortable working both independently and collaboratively. Your organizational skills, empathy, and calm demeanor in challenging situations make you well-suited for this role.
What the Job Involves
This role requires engaging with and supporting various services across Adult Social Care. Responsibilities include performing reception duties, processing complex referrals, ensuring data quality for accurate reporting, and providing finance-related support. You will input data using multiple systems, ensure prompt data loading, and oversee electronic referrals, liaising with colleagues to meet statutory and local timescales. Additionally, you will be the first point of contact for service users and other stakeholders.
Skills
- Excellent written and verbal communication
- Strong organizational skills
- Ability to prioritize tasks and meet deadlines
- Empathy and mature outlook
- Calm under pressure
- Experience with adult social care
- High numeracy level
- Multitasking in a demanding environment
Operational Support Officer (Scale 5) employer: Enfield Council
Contact Detail:
Enfield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer (Scale 5)
✨Tip Number 1
Familiarize yourself with the specific challenges faced in adult social care settings. Understanding the nuances of working with vulnerable service users will help you demonstrate your empathy and organizational skills during the interview.
✨Tip Number 2
Highlight any experience you have with data management and processing referrals. Be prepared to discuss how you've ensured data quality in previous roles, as this is crucial for the responsibilities outlined in the job description.
✨Tip Number 3
Practice your communication skills, both written and verbal. Since you'll be the first point of contact for service users and stakeholders, showcasing your ability to communicate clearly and effectively will set you apart.
✨Tip Number 4
Prepare examples of how you've managed multiple tasks under pressure. The role requires multitasking in a demanding environment, so demonstrating your calm demeanor and prioritization skills will be key during the interview.
We think you need these skills to ace Operational Support Officer (Scale 5)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your prior experience in adult social care settings. Provide specific examples of how you've supported vulnerable service users and the skills you've developed in those roles.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, include examples of how you've effectively communicated with colleagues and service users. Consider mentioning any relevant training or certifications.
Demonstrate Organizational Abilities: Illustrate your strong organizational skills by detailing how you prioritize tasks and manage deadlines. You could mention specific tools or methods you use to stay organized in a demanding environment.
Express Empathy and Calmness: In your application, convey your ability to remain calm under pressure and show empathy towards service users. Share anecdotes that demonstrate these qualities, especially in challenging situations.
How to prepare for a job interview at Enfield Council
✨Showcase Your Experience
Be prepared to discuss your previous experience in adult social care. Highlight specific situations where you supported vulnerable service users and how your actions made a positive impact.
✨Demonstrate Communication Skills
Since excellent written and verbal communication is crucial, practice articulating your thoughts clearly. You might be asked to explain complex processes or how you would handle difficult conversations with service users.
✨Organizational Skills Matter
Prepare examples that showcase your organizational skills. Discuss how you prioritize tasks, manage deadlines, and ensure data quality in your previous roles, especially in a busy environment.
✨Stay Calm Under Pressure
Expect questions about how you handle stressful situations. Share experiences where you maintained composure and effectively resolved issues, demonstrating your ability to stay calm under pressure.
