At a Glance
- Tasks: Support Enfield’s 24/7 telecare service and manage crisis calls with compassion.
- Company: Enfield Council, dedicated to high-quality, inclusive community services.
- Benefits: Generous leave, excellent pension, remote work options, and ongoing training.
- Other info: Join a supportive team focused on innovation and personal growth.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Experience in telecare or emergency response with strong crisis management skills.
The predicted salary is between 40182 - 42060 € per year.
The Senior Safe & Connected Officer supports the delivery of Enfield’s 24/7 telecare service, overseeing incoming calls from residents in crisis and ensuring timely, compassionate responses. You will guide the team, manage complex situations, and contribute to the ongoing development and improvement of the service.
Responsibilities
- Support the delivery of Enfield’s 24/7 telecare service.
- Oversee incoming calls from residents in crisis, ensuring timely and compassionate responses.
- Guide the team and manage complex situations.
- Contribute to ongoing development and improvement of the service.
About Enfield Council
Enfield Council is committed to delivering high‑quality, inclusive services that support and protect our diverse communities. We work collaboratively to help residents live safely, independently, and with confidence, placing people at the heart of everything we do.
Ideal Candidate
You will bring experience in telecare, emergency response, call handling, or community support, with strong skills in crisis management and safeguarding. You should be confident leading or supporting a team, making sound decisions under pressure, and communicating clearly and empathetically. Familiarity with telecare systems and service improvement is an advantage.
What we offer
Alongside Enfield Council’s full benefits package, you will join a supportive team where your work has real impact. We offer ongoing training, opportunities to shape service development, and a culture that values innovation, professionalism, and personal growth.
Benefits
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service; also eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services – a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax‑free bikes for work.
Equal Opportunities
This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.
Safe & Connected Senior Response Officer in London employer: Enfield Council
Enfield Council is an exceptional employer dedicated to delivering high-quality, inclusive services that empower our diverse communities. As a Senior Safe & Connected Response Officer, you will be part of a supportive team that values innovation and personal growth, with access to extensive training opportunities and a comprehensive benefits package, including generous annual leave and a robust pension scheme. Working in the heart of Enfield, you will have the chance to make a meaningful impact on residents' lives while enjoying a flexible work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Safe & Connected Senior Response Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the field of telecare or emergency response. Attend local events or online webinars to connect with potential colleagues and learn more about the industry.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to crisis management and team leadership. The more you practice, the more confident you'll feel.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with hiring managers, highlight your past roles in telecare or community support. Share specific examples of how you've handled complex situations with compassion.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Enfield Council.
We think you need these skills to ace Safe & Connected Senior Response Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in telecare and crisis management. We want to see how your skills align with the role of Senior Safe & Connected Officer, so don’t hold back on showcasing your relevant experiences!
Showcase Your Compassion:Since this role involves responding to residents in crisis, it’s crucial to convey your empathetic approach in your written application. Use examples that demonstrate your ability to handle sensitive situations with care and understanding.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Enfield Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Safe & Connected Officer. Familiarise yourself with Enfield’s telecare service and think about how your experience in crisis management and community support aligns with their needs.
✨Showcase Your Empathy
Given the nature of the role, it’s crucial to demonstrate your ability to respond compassionately to residents in crisis. Prepare examples from your past experiences where you’ve successfully managed sensitive situations, highlighting your communication skills and emotional intelligence.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific crisis scenarios. Think through potential situations you might face in this role and outline your thought process. This will show that you can make sound decisions under pressure, which is key for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the team. Inquire about the ongoing development of the telecare service or how they measure success in their responses. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
