We are seeking an experienced and motivated Parking Enforcement Supervisor to join our Parking Services team. This is a key operational role, responsible for supervising parking enforcement activity, managing contractors, and ensuring a high‐quality, compliant and customer‐focused service across the borough.
About the roleReporting to the Parking Infrastructure and Enforcement Manager, you will manage the day‐to‐day operation of the Parking Enforcement Team, including oversight of enforcement contractors, CCTV enforcement, parking permits and suspensions, and car pound operations.
You will play a critical role in ensuring enforcement activity is well planned, legally compliant and responsive to local issues, working closely with contractors, internal departments, elected members and external partners. This role also provides the opportunity to deputise for the Parking Infrastructure and Enforcement Manager when required.
Key responsibilities
Supervise and manage the Parking Enforcement Team, ensuring high standards of performance and service delivery
Monitor and manage external enforcement contractors, ensuring compliance with contracts and value for money
Oversee CCTV enforcement, parking permits and suspension services
Lead staff induction, training, appraisals, performance management and development
Plan and coordinate targeted enforcement in response to non‐compliance and complaints, including PERU activity
Draft and respond to complaints, Member Enquiries, FOIs, SARs and service requests
Support audits, investigations and policy reviews, including areas of potential risk or irregularity
Maintain accurate systems and management information, working with IT and service providers
Represent the Council at meetings with external stakeholders including London Councils, DVLA and other bodies
About youYou will bring strong operational and people‐management experience from a parking enforcement or closely related environment. You will be confident managing contractors, dealing with complex customer issues and leading teams through change.
Essential experience and skills
Experience of parking enforcement management, including permits, suspensions and CCTV
Proven experience of monitoring and managing enforcement contractors
Strong working knowledge of parking and traffic contravention legislation, TMOs, signs and markings
Experience drafting complaints, FOIs, SARs and Member Enquiries
Experience of managing staff performance, recruitment, training and development
Excellent organisational skills with the ability to manage competing priorities
Strong ICT skills, including Microsoft Office 365 and case management systems
Excellent communication skills with experience of dealing with the public and partner organisations
Desirable
Working knowledge of CCTV enforcement operations and procedures
Broader understanding of parking regulations or similar legislative frameworks
Benefits
An excellent pension through the Local Government Pension Scheme (LGPS)
Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas
A blend of remote and office based working for most roles
Interest free season ticket loan repayable over three or ten months
Career development and learning experiences from a range of training courses and learning methods
Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family
Health and leisure discounts and tax-free bikes for work
1 month\'s paid sabbatical for registered Social Workers working in Children\'s Social Care
ContactBeth Rutherford – beth.rutherford@enfield.gov.uk
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Parking Enforcement Supervisor in London employer: Enfield Council
As a Parking Enforcement Supervisor with our Parking Services team, you will thrive in a supportive and dynamic work environment that prioritises employee growth and well-being. We offer an excellent pension scheme, generous annual leave, and a blend of remote and office-based working, ensuring a healthy work-life balance. Join us to make a meaningful impact in your community while benefiting from comprehensive training and development opportunities.
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in parking enforcement management. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your People Skills:As a Parking Enforcement Supervisor, you'll be managing a team and dealing with contractors. Be sure to include examples of your leadership and communication skills in your application. We love seeing how you handle complex customer issues!
Be Clear and Concise:When drafting your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
