At a Glance
- Tasks: Manage the full debt recovery process for Penalty Charge Notices with a focus on customer service.
- Company: Join the London Borough of Enfield's Parking Services team, dedicated to community support.
- Benefits: Enjoy up to 32 days annual leave, excellent pension, and flexible working options.
- Other info: Opportunities for career development and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills in debt recovery.
- Qualifications: Experience in parking or traffic debt recovery and strong communication skills required.
The predicted salary is between 35520 - 37692 £ per year.
The London Borough of Enfield is seeking an experienced and confident Debt Recovery Officer to join our Parking Services team. This key operational role is responsible for managing the full debt recovery process for Penalty Charge Notices (PCNs), ensuring compliance with statutory requirements while delivering a professional and customer-focused service.
About The Role
Reporting to the Debt Recovery Supervisor, you will manage PCNs from debt registration through to closure, including court processes, statutory declarations, and enforcement agent instructions. You will liaise with external bodies such as the Traffic Enforcement Centre, County Courts, Enforcement Agents, and the DVLA, ensuring accurate record keeping, reconciliation of payments, and timely progression of cases. This role also involves preparing court documentation, attending County Court hearings on behalf of the Council, responding to complex correspondence, handling debtor enquiries, and supporting service improvements through effective case management.
Key Responsibilities
- Allocate and manage warrants issued to Enforcement Agents
- Prepare court papers and attend County Court hearings
- Process statutory declarations and witness statements (in-time and out-of-time)
- Reconcile payments at debt recovery and enforcement stages
- Respond to complaints, enquiries, and correspondence related to debt recovery
- Liaise with external agencies including TEC, DVLA, and Enforcement Agents
- Maintain accurate electronic and manual records
- Support the induction and training of new or agency staff where required
About You
You will have proven experience in parking or traffic debt recovery, with a detailed working knowledge of PCN enforcement processes, traffic legislation, and statutory procedures. You will be confident dealing with the public and external stakeholders, able to explain complex processes clearly and professionally, and comfortable managing sensitive or challenging conversations.
- Communicate clearly and courteously in spoken and written English
- Be highly organised with strong attention to detail
- Work calmly under pressure and manage competing deadlines
- Demonstrate a proactive, responsible, and collaborative approach
- Be confident using IT systems and parking enforcement software
Benefits
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas
- A blend of remote and office based working for most roles
- Interest free season ticket loan repayable over three or ten months
- Career development and learning experiences from a range of training courses and learning methods
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family
- Health and leisure discounts and tax-free bikes for work
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care
Parking Debt Recovery Specialist in London employer: Enfield Council
The London Borough of Enfield is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as up to 32 days of annual leave, a robust pension scheme, and opportunities for career development, employees can thrive in a dynamic environment while contributing to meaningful community services. Located at the Civic Centre, the role of Parking Debt Recovery Specialist not only provides a chance to engage with diverse stakeholders but also fosters a collaborative atmosphere where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Debt Recovery Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the parking and debt recovery field. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery. Think about your past experiences and how they relate to the role. We want you to shine when discussing your knowledge of PCNs and enforcement processes!
✨Tip Number 3
Showcase your skills! Bring along examples of your work or case studies that highlight your experience with debt recovery. This will help you stand out and demonstrate your expertise in managing PCNs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Parking Debt Recovery Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Parking Debt Recovery Specialist role. Highlight your experience with PCNs and debt recovery processes, as this will show us you understand what we're looking for.
Showcase Your Skills:We want to see your organisational skills and attention to detail. Use specific examples from your past work to demonstrate how you've successfully managed similar responsibilities, especially in high-pressure situations.
Be Clear and Concise:When writing your application, keep it straightforward and professional. We appreciate clear communication, so avoid jargon and make sure your points are easy to understand.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures we receive all your details correctly and helps us process your application smoothly.
How to prepare for a job interview at Enfield Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Penalty Charge Notices (PCNs) and the debt recovery process. Familiarise yourself with relevant traffic legislation and statutory procedures, as this will show that you're serious about the role and understand the key responsibilities.
✨Practice Makes Perfect
Prepare for common interview questions related to customer service and handling sensitive situations. Think of examples from your past experience where you've successfully managed challenging conversations or resolved complaints, as these will demonstrate your ability to handle the demands of the job.
✨Show Off Your Organisational Skills
Since this role requires strong attention to detail and the ability to manage competing deadlines, be ready to discuss how you stay organised. You might want to share specific tools or methods you use to keep track of cases and ensure timely progression.
✨Engage with Confidence
During the interview, communicate clearly and courteously. Don’t hesitate to ask questions about the team and the challenges they face. This shows your interest in the role and helps you gauge if it’s the right fit for you, while also demonstrating your proactive approach.
