At a Glance
- Tasks: Capture and analyse resident feedback to drive service improvements in social housing.
- Company: Join Enfield's Housing & Regeneration Service, making a real difference in the community.
- Benefits: Enjoy up to 32 days annual leave, excellent pension, and health discounts.
- Other info: Flexible working options and career development opportunities await you.
- Why this job: Be the voice of residents and shape the future of Council Housing.
- Qualifications: Experience in customer feedback analysis and a passion for service improvement.
The predicted salary is between 29700 - 36300 £ per year.
Are you passionate about amplifying the voice of residents and driving meaningful service improvement in social housing?
This is a fantastic opportunity to join the Service Improvement Team within Enfield's Housing & Regeneration Service, where your work will directly shape the future of Council Housing.
As our Feedback, Learning and Insight Officer, you'll champion the voice of the customer by capturing and analysing resident feedback from a wide range of sources, including satisfaction surveys, focus groups, feedback, and enquiries.
Your insights will inform strategic decisions and support a culture of continuous learning and improvement across Council Housing service.
Key Accountabilities
The successful applicant will be expected to
- To maintain a clear understanding of the objectives, direction and development of the service area to meet changing needs, with particular emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council is portrayed at all times.
- To contribute towards the development of a culture within the service, which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council's core values.
- Work to support the implementation, embedding and continuous improvement in the use of the Council's corporate systems, ensuring a single view of the customer is understood across Council Housing and this is turned into meaningful intelligence and data which is shared and utilised to inform future strategy, planning and service improvement activity.
This role requires a solid understanding and a willingness to learn about local government or social housing services.
You should have experience in collecting and analysing customer feedback, and using insights to support service improvements and lead projects.
We welcome applicants from a wide range of backgrounds and sectors.
It is important that you can demonstrate how your experience contributes to continuous improvement and meaningful resident engagement in a public service or social housing context.
Experience working directly with residents, service users or community groups will be particularly valuable.
An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.
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Feedback, Learning and Insight Officer in London employer: . Enfield Council
Enfield Council is a highly regarded employer dedicated to delivering exceptional environmental services while prioritising the well-being of its employees. With a strong commitment to career development, generous leave entitlements, and a supportive work culture, we empower our staff to make a meaningful impact in the community. Join us at Morson Road Depot and enjoy a fulfilling career with excellent benefits, including a robust pension scheme and health discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Feedback, Learning and Insight Officer in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at . Enfield Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from . Enfield Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like . Enfield Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at . Enfield Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Feedback, Learning and Insight Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to . Enfield Council:Before hitting send, make sure to tailor your application specifically to . Enfield Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at . Enfield Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
