At a Glance
- Tasks: Manage debt recovery for Penalty Charge Notices and ensure compliance with regulations.
- Company: Join the London Borough of Enfield's Parking Services team.
- Benefits: Enjoy a great pension, up to 32 days leave, and flexible working options.
- Other info: Opportunities for career development and a supportive work environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in parking debt recovery and strong communication skills required.
The predicted salary is between 35520 - 37692 £ per year.
The London Borough of Enfield is seeking an experienced and confident Debt Recovery Officer to join our Parking Services team. This key operational role is responsible for managing the full debt recovery process for Penalty Charge Notices (PCNs), ensuring compliance with statutory requirements while delivering a professional and customer-focused service.
About The Role
Reporting to the Debt Recovery Supervisor, you will manage PCNs from debt registration through to closure, including court processes, statutory declarations, and enforcement agent instructions. You will liaise with external bodies such as the Traffic Enforcement Centre, County Courts, Enforcement Agents, and the DVLA, ensuring accurate record keeping, reconciliation of payments, and timely progression of cases. This role also involves preparing court documentation, attending County Court hearings on behalf of the Council, responding to complex correspondence, handling debtor enquiries, and supporting service improvements through effective case management.
Key Responsibilities
- Allocate and manage warrants issued to Enforcement Agents
- Prepare court papers and attend County Court hearings
- Process statutory declarations and witness statements (in-time and out-of-time)
- Reconcile payments at debt recovery and enforcement stages
- Respond to complaints, enquiries, and correspondence related to debt recovery
- Liaise with external agencies including TEC, DVLA, and Enforcement Agents
- Maintain accurate electronic and manual records
- Support the induction and training of new or agency staff where required
About You
You will have proven experience in parking or traffic debt recovery, with a detailed working knowledge of PCN enforcement processes, traffic legislation, and statutory procedures. You will be confident dealing with the public and external stakeholders, able to explain complex processes clearly and professionally, and comfortable managing sensitive or challenging conversations.
- Communicate clearly and courteously in spoken and written English
- Be highly organised with strong attention to detail
- Work calmly under pressure and manage competing deadlines
- Demonstrate a proactive, responsible, and collaborative approach
- Be confident using IT systems and parking enforcement software
Benefits
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas
- A blend of remote and office based working for most roles
- Interest free season ticket loan repayable over three or ten months
- Career development and learning experiences from a range of training courses and learning methods
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family
- Health and leisure discounts and tax-free bikes for work
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care
Debt Recovery Officer in London employer: Enfield Council
The London Borough of Enfield is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Debt Recovery Officer within the Parking Services team, you will benefit from a competitive salary, generous annual leave, and a robust pension scheme, all while enjoying a blend of remote and office-based working. With ample opportunities for career development and access to various training courses, this role not only promises meaningful work but also a chance to make a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in debt recovery. This can be a great conversation starter during interviews and shows you're serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Debt Recovery Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Debt Recovery Officer role. Highlight your experience with PCNs and any relevant legislation, as this will show us you understand the job and are genuinely interested.
Showcase Your Skills:We want to see your organisational skills and attention to detail. Use specific examples from your past roles where you've successfully managed debt recovery processes or handled challenging conversations with the public.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication is professional yet approachable.
Apply Through Our Website:Don’t forget to submit your application through our official website! This helps us keep everything organised and ensures your application gets the attention it deserves.
How to prepare for a job interview at Enfield Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Penalty Charge Notices (PCNs) and the debt recovery process. Familiarise yourself with relevant traffic legislation and statutory procedures, as this will show that you're serious about the role and understand the key responsibilities.
✨Practice Makes Perfect
Prepare for common interview questions related to debt recovery and customer service. Think about how you would handle challenging conversations or complex enquiries. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
Since this role involves liaising with various external bodies, it's crucial to demonstrate your ability to communicate clearly and professionally. Be ready to provide examples of how you've effectively managed sensitive situations or explained complex processes in the past.
✨Be Organised and Detail-Oriented
Highlight your organisational skills and attention to detail during the interview. You might be asked about how you manage competing deadlines or keep accurate records, so come prepared with specific examples that showcase your ability to stay calm under pressure.
