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- Tasks: Support households in need with housing advice and casework to prevent homelessness.
- Company: Join Enfield Council's Housing Advisory Service, dedicated to community impact.
- Benefits: Enjoy up to 32 days annual leave, flexible working, and excellent pension schemes.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing applications and strong communication skills required.
- Other info: Collaborative environment with opportunities for professional growth and training.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Are you passionate about making a difference in the community? Join our dynamic Housing Advisory Service team as a Housing Caseworker. You will play a crucial role in providing support, guidance, and advice to households seeking assistance. This role involves working across different locations to meet the needs of the service.
Responsibilities
- Deliver high-quality housing options, advice, and homeless prevention casework in line with the Housing Act 1996 (as amended).
- Support households through applications under Part VII of the Housing Act 1996, including attending court to assist with possession proceedings.
- Make informed decisions in line with statutory duties and provide support under Section 17 of the Children Act 1989 when necessary.
- Conduct home visits to confirm homelessness, inspect housing conditions, and verify household circumstances.
- Liaise with Property and Procurement to secure accommodation and recommend access to other accommodation schemes.
- Interpret and explain complex legal matters to tenants, landlords, and other interested parties.
- Provide advocacy for applicants in court and support around claiming benefits.
What We’re Looking For
- Experience in handling homelessness applications and making decisions in accordance with the Housing Act 1996.
- Strong case management skills with the ability to plan, prioritise, and communicate effectively with customers.
- Excellent interpersonal skills to handle complex enquiries and complaints tactfully.
- Ability to work both independently and as part of a team.
- Proficiency in using IT databases to manage information effectively.
Why Join Us
- Be part of a team dedicated to preventing homelessness and improving housing conditions.
- Work collaboratively with various departments and external agencies.
- Opportunity to make a real impact in the community.
- Supportive work environment with opportunities for professional development
Contact details
If you would like to know more about the role, please contact Violet.Mukungu@Enfield.gov.uk and Rebecca.Porthouse@Enfield.gov.uk for an informal discussion.
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do – by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you – and of course we are always happy to talk flexible working, click here to find out more.
Why it\’s great to work for Enfield Council
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month paid sabbatical for Children’s Social Workers
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.
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Housing Caseworker employer: Enfield Council
Contact Detail:
Enfield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Caseworker
✨Tip Number 1
Get to know the Housing Act 1996 inside out! Brush up on the key points and be ready to discuss how your experience aligns with the responsibilities of a Housing Caseworker. This will show that you’re not just interested, but genuinely knowledgeable.
✨Tip Number 2
Practice your interpersonal skills! Role-play common scenarios you might face in the job, like handling complex enquiries or advocating for applicants in court. The more comfortable you are, the better you'll shine in interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former Housing Caseworkers on LinkedIn or at local events. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to tailor your CV and cover letter to highlight how you meet the essential and desirable criteria outlined in the job description.
We think you need these skills to ace Housing Caseworker
Some tips for your application 🫡
Know the Job Description Inside Out: Before you start writing, make sure you really understand what the Housing Caseworker role is all about. Dive into the job description and highlight the key responsibilities and skills required. This will help us see how your experience aligns with what we're looking for.
Tailor Your CV and Statement: Don’t just send a generic CV! Make sure to tailor your application to address the essential and desirable criteria mentioned in the job description. We want to see how your unique skills and experiences make you the perfect fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Enfield Council
✨Know Your Housing Acts
Familiarise yourself with the Housing Act 1996 and its amendments. Be prepared to discuss how you would apply this knowledge in real-life scenarios, especially regarding homelessness applications and court proceedings.
✨Showcase Your Case Management Skills
Prepare examples that highlight your case management experience. Think about times when you successfully planned, prioritised, and communicated effectively with customers, especially in complex situations.
✨Demonstrate Interpersonal Skills
Practice handling difficult enquiries or complaints. Use role-play with a friend to simulate challenging conversations, showcasing your ability to remain tactful and empathetic while resolving issues.
✨Be Ready for Legal Discussions
Brush up on your understanding of legal matters related to housing. Be ready to explain complex legal concepts simply, as you may need to do this during the interview to demonstrate your communication skills.
