At a Glance
- Tasks: Welcome visitors, lead tours, and support events at a historic venue.
- Company: Join a vibrant team at Forty Hall, a cultural gem.
- Benefits: Enjoy generous leave, a great pension, and career development opportunities.
- Other info: Flexible hours with a mix of remote and on-site work.
- Why this job: Make a difference in visitor experiences while working in a beautiful setting.
- Qualifications: Must have experience in exceptional customer service within heritage or cultural venues.
The predicted salary is between 30000 - 32070 € per year.
Job Reference: EAC-002568
Salary: Scale 4 £30,288 – £32,070 (pro‑rated for full time)
Department: Environment and Communities; Location: Forty Hall.
Contract: Fixed Term / Secondment, 29 hrs per week, contract ends 01/05/2027.
Key Responsibilities
- Act as the first point of contact for visitors in person, by phone or email, offering a warm and inclusive welcome and providing clear, accurate information.
- Support the reception area, events, hires and gift shop (both in‑person and online).
- Lead guided tours of the Hall, focusing on heritage and venue hire opportunities.
- Monitor the site, support maintenance tasks and liaise with contractors as required.
- Supervise casual staff and volunteers during shifts.
- Collaborate with the wider team to enhance visitor experience, grow audiences and support commercial use of the venue.
Qualifications and Experience
Essential: Experience delivering exceptional visitor and customer service within a heritage, arts or cultural venue. No consideration without this experience.
Role details:
29 hrs per week, Thursday to Sunday, including regular weekend, evening and Bank Holiday work. No additional overtime payment, TOIL may be arranged.
Benefits
- Excellent pension through the Local Government Pension Scheme.
- Up to 32 days annual leave, plus eight public holidays and an extra day off at Christmas.
- Blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over 3–10 months.
- Career development and learning experiences.
- Employee Assistance Programme (free confidential advice and counselling).
- Health and leisure discounts and tax‑free bikes for work.
- Paid sabbatical for registered Social Workers in Children’s Social Care.
Contact Details
For informal discussion: Edda Smith, 0208 132 0301, edda.smith@enfield.gov.uk.
For accessibility inquiries: Farida Uddin, 0208 132 1027, farida.uddin@enfield.gov.uk.
Equality and Diversity
We do not see your name or title when shortlisting applications – this is part of a diverse workforce initiative. Please do not include your name on CV or statement. Information will be solely based on responses to essential/desirable criteria as detailed in the Job Description and Person Specification.
Application Timing
The vacancy will be closed once sufficient applications are received; please apply promptly. Applications within the past 6 months will not be considered.
Forty Hall Assistant - Part time employer: Enfield Council
Join us at Forty Hall, where we pride ourselves on fostering a warm and inclusive work environment that values exceptional visitor service in a stunning heritage setting. With generous benefits including up to 32 days of annual leave, excellent pension options, and opportunities for career development, we are committed to supporting our staff's growth while enhancing the visitor experience. Our collaborative culture encourages teamwork and creativity, making it an ideal place for those passionate about arts and culture.
StudySmarter Expert Advice🤫
We think this is how you could land Forty Hall Assistant - Part time
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Forty Hall and soak in the atmosphere. Familiarising yourself with the space will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about providing exceptional visitor service, think of scenarios where you can demonstrate your customer service experience. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current or former staff at Forty Hall through LinkedIn or local community groups. They can give you insider tips on what the team values and how to stand out during the selection process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to highlight your relevant experience in visitor services!
We think you need these skills to ace Forty Hall Assistant - Part time
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering exceptional visitor and customer service. We want to see how you've made a positive impact in previous roles, especially in heritage or cultural venues.
Tailor Your CV and Cover Letter:Don’t just send the same old CV! Tailor it to match the job description. Use keywords from the listing to show us you’re the perfect fit for the Forty Hall Assistant role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that directly address the essential criteria without any fluff.
Apply Through Our Website:Remember to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at Enfield Council
✨Know Your Venue
Familiarise yourself with Forty Hall and its history. Understand the key features and events that take place there. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional visitor service. Think about how you handled difficult situations or went above and beyond to enhance a visitor's experience.
✨Practice Guided Tours
Since leading tours is part of the job, practice giving a short tour of a similar venue or even around your home. Focus on engaging storytelling and clear communication to make the experience enjoyable for visitors.
✨Team Collaboration is Key
Be ready to discuss how you’ve worked with teams in the past. Highlight your ability to collaborate with others to improve visitor experiences and support events, as this role involves working closely with casual staff and volunteers.
