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- Tasks: Support residents in achieving their housing goals and provide essential property management services.
- Company: Join Enfield Council, a community-focused organisation dedicated to improving local lives.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for professional development.
- Why this job: Make a real impact in your community while gaining valuable experience in housing support.
- Qualifications: Customer service experience is essential; knowledge of housing law is a plus.
- Other info: Immediate start available; work primarily in the community with a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
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Client:
Enfield Council
Location:
Enfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3d1afbde1d78
Job Views:
16
Posted:
01.08.2025
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Job Description:
Job Category : Housing
Location : Edmonton Centre, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.01
Purpose of the Role:
Provide high quality and comprehensive support to the service user to empower them to
plan, work towards and achieve their outcomes.
Work effectively individually and as part of a team, to achieve service outcomes and
actively contribute to the development and smooth running of the service in accordance with
local policies, procedures, and legislation.
Work as part of a responsive team working in the community, providing an extension of the
call centre and first port of call to residents across the borough. Deliver a tenure-blind,
wholesome people and place offer for residents living in Council Housing properties,
identifying the most vulnerable ones and supporting them as appropriate, ensuring the needs of
the wider community are met.
Provide housing support and tenancy management services to residents living in defined
communities and localities. Respond to all initial enquiries and provide first-time right
transactional resolution.
Provide property management functions, meeting all health and safety and residents’ safety
requirements. Carry out testing and regular inspections of dwellings, blocks, and estates, raise
repairs, and follow through to satisfactory completion.
Work flexibly to deliver a tenure-blind, wholesome people and place offer for residents living
in Council Housing, ensuring the needs of the wider community are met. Provide emergency
response, details to be determined as required by individual service teams’ needs and in
cognizance of individual circumstances.
Be part of a highly visible team working mostly in the community, remotely, and via face-to-face
contacts with residents. Display respect at all times, get things done, and own the matter to
its conclusion.
- As a regular and intrinsic part of this role, you are required to speak to members of the public in English; the ability to converse
at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of
this role. This role also requires you to be polite and courteous when conversing with the public. - Experience of delivering customer-facing multi-landlord tenure-blind customer service.
- Understanding of property management functions and knowledge of underlying health and safety and residents’ safety
regulations. - Experience of working in a fast-paced environment, with many competing priorities.
- Experience of maintaining partnerships.
Desirable:
- Knowledge of housing law and understanding of issues involved in tenancy management.
Competencies:
Candidates: Please ensure you address these competencies in your responses to the essential (and desirable if applicable) criteria above.
- Deliver service performance.
- Focus on continuous improvement.
- Political awareness and context.
Qualifications & Professional registration criteria:
Candidates: Please ensure you address these qualifications in your responses to the essential (and desirable if applicable) criteria. You will be expected to meet these requirements of the role, and they will be explored with you at interview.
- Willingness to undertake housing-related qualification.
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First Response Officer (Scale 6) employer: Enfield Council
Contact Detail:
Enfield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Officer (Scale 6)
✨Tip Number 1
Familiarise yourself with the local housing policies and procedures in Enfield. Understanding the specific needs of the community will help you demonstrate your commitment to providing high-quality support during interviews.
✨Tip Number 2
Network with current or former employees of Enfield Council, especially those in similar roles. They can provide valuable insights into the work culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare to discuss your experience in customer service and how it relates to housing support. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service in a fast-paced environment.
✨Tip Number 4
Showcase your understanding of health and safety regulations relevant to property management. Being knowledgeable about these aspects will highlight your readiness to ensure residents' safety and compliance with legal requirements.
We think you need these skills to ace First Response Officer (Scale 6)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the First Response Officer position. Make notes on key competencies and qualifications that you need to address in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, property management, and any housing-related qualifications. Use specific examples that demonstrate your ability to meet the essential criteria outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the competencies and qualifications required for the role. Be sure to include your understanding of housing law and your experience in delivering customer-facing services, as these are crucial for this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your language is clear and professional, as effective communication is essential for this role.
How to prepare for a job interview at Enfield Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a First Response Officer. Be prepared to discuss how your skills and experiences align with the role, especially in providing support to service users and managing housing-related issues.
✨Demonstrate Customer Service Skills
Since this role involves a lot of interaction with residents, be ready to share examples of your previous customer service experiences. Highlight situations where you successfully resolved issues or provided support, showcasing your ability to communicate effectively and courteously.
✨Showcase Your Knowledge of Housing Regulations
Familiarise yourself with basic housing laws and safety regulations relevant to the role. Being able to discuss these topics will demonstrate your understanding of the field and your commitment to ensuring residents' safety and well-being.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations that may arise in the role, such as dealing with vulnerable residents or managing competing priorities in a fast-paced environment. This will show your problem-solving skills and adaptability.
