At a Glance
- Tasks: Support Enfield’s 24/7 telecare service and manage crisis calls with compassion.
- Company: Join Enfield Council, dedicated to high-quality, inclusive community services.
- Benefits: Enjoy a great pension, generous leave, remote work options, and career development.
- Other info: Be part of a team that values innovation and personal growth.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in telecare or emergency response, with strong crisis management skills.
The predicted salary is between 40182 - 42060 € per year.
The Senior Safe & Connected Officer supports the delivery of Enfield’s 24/7 telecare service, overseeing incoming calls from residents in crisis and ensuring timely, compassionate responses. You will guide the team, manage complex situations, and contribute to the ongoing development and improvement of the service.
Responsibilities
- Support the delivery of Enfield’s 24/7 telecare service.
- Oversee incoming calls from residents in crisis, ensuring timely and compassionate responses.
- Guide the team and manage complex situations.
- Contribute to ongoing development and improvement of the service.
About Enfield Council
Enfield Council is committed to delivering high‑quality, inclusive services that support and protect our diverse communities. We work collaboratively to help residents live safely, independently, and with confidence, placing people at the heart of everything we do.
Ideal Candidate
You will bring experience in telecare, emergency response, call handling, or community support, with strong skills in crisis management and safeguarding. You should be confident leading or supporting a team, making sound decisions under pressure, and communicating clearly and empathetically. Familiarity with telecare systems and service improvement is an advantage.
What we offer
Alongside Enfield Council’s full benefits package, you will join a supportive team where your work has real impact. We offer ongoing training, opportunities to shape service development, and a culture that values innovation, professionalism, and personal growth.
Benefits
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service; also eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services – a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax‑free bikes for work.
Equal Opportunities
This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.
Safe & Connected Senior Response Officer in Enfield employer: Enfield Council
Enfield Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can make a meaningful impact on the community. With a strong focus on professional development, generous benefits including an excellent pension scheme, and a culture that prioritises innovation and personal growth, you will find ample opportunities to thrive in your role as a Senior Safe & Connected Response Officer. Located at the Civic Centre, you will be part of a collaborative team committed to delivering high-quality services that empower residents to live safely and independently.
StudySmarter Expert Advice🤫
We think this is how you could land Safe & Connected Senior Response Officer in Enfield
✨Tip Number 1
Network like a pro! Reach out to people in the field of telecare or emergency response. Attend local events or join online forums where you can connect with professionals who might have insights or even job leads.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses, especially for those tricky questions about crisis management and team leadership. Get a friend to grill you or use online resources to simulate the experience.
✨Tip Number 3
Showcase your passion for community support! When you get the chance to chat with potential employers, share stories that highlight your commitment to helping others. This will set you apart as someone who truly cares about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at Enfield Council.
We think you need these skills to ace Safe & Connected Senior Response Officer in Enfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in telecare and crisis management. We want to see how your skills align with the role of Senior Safe & Connected Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Compassion:Since this role involves responding to residents in crisis, it’s crucial to convey your empathetic approach in your written application. Use specific instances where you’ve demonstrated compassion and effective communication in challenging situations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to navigate!
How to prepare for a job interview at Enfield Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Safe & Connected Officer. Familiarise yourself with Enfield’s telecare service and think about how your experience in crisis management and community support aligns with their needs.
✨Showcase Your Empathy
Since this role involves responding to residents in crisis, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Prepare examples from your past experiences where you’ve successfully managed sensitive situations or provided support to those in need.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle complex situations. Think of specific scenarios you might face in this role and outline your thought process. This will show that you can make sound decisions under pressure, which is key for this position.
✨Highlight Your Team Leadership Skills
As a Senior Officer, guiding a team is part of the job. Be ready to discuss your leadership style and provide examples of how you’ve led teams in the past. Emphasise your ability to foster collaboration and improve service delivery.
