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- Tasks: Lead a 24/7 customer service team, ensuring top-notch support for residents and vulnerable individuals.
- Company: Enfield Council, dedicated to community welfare and safety.
- Benefits: Competitive salary, generous leave, flexible working, and professional development opportunities.
- Other info: Join a supportive team with a commitment to safeguarding and community welfare.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Proven experience in customer service management and strong communication skills.
The predicted salary is between 55542 - 70452 £ per year.
This pivotal leadership role will manage Enfield Council’s 24/7 safe & connected and out‑of‑hours service, providing essential support to residents, vulnerable individuals and partner agencies.
The position requires:
- Overseeing a multi‑channel customer service operation that runs around the clock.
- Monitoring and improving service performance, ensuring high‑quality customer interactions.
- Leading, motivating and developing a team of officers.
- Driving continuous improvement initiatives across both daytime and out‑of‑hours functions.
- Co‑ordinating safeguarding, early intervention and emergency response activities.
- Analysing data to identify trends and implementing solutions that enhance service quality and efficiency.
About the Ideal Candidate:
- Experienced customer service leader with a track record in high‑pressure, 24/7 operational settings.
- Strong operational management skills, including rota planning, performance monitoring and service improvement.
- Sound knowledge of safeguarding, risk management and escalation procedures.
- Excellent communication and interpersonal skills, able to engage confidently with residents, staff and partner agencies.
- A calm, resilient, and proactive approach to handling emergencies and vulnerable service users.
Our Offer to You:
- Competitive salary within £55,542 – £70,452 depending on experience.
- Generous annual leave (up to 32 days, depending on grade and length of service) and eight public holidays per year.
- Robust pension scheme (LGPS) and flexible working options.
- Opportunities for professional development, leadership training and tailored career progression.
- Employee assistance programme, health and leisure discounts, tax‑free bike scheme and interest‑free season‑ticket loan.
This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.
Safe & Connected & Out of Hours Customer Services Operations Manager in Enfield employer: Enfield Council
Contact Detail:
Enfield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safe & Connected & Out of Hours Customer Services Operations Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved service performance. We want to see how you can bring that experience to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Safe & Connected & Out of Hours Customer Services Operations Manager in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience in customer service, especially in high-pressure environments like 24/7 operations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved service performance or led teams in previous positions.
Showcase Your Communication Skills: Since this role involves engaging with residents and partner agencies, demonstrate your excellent communication skills in your application. Use clear and concise language to convey your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Enfield Council
✨Know Your Stuff
Make sure you’re well-versed in the specifics of customer service operations, especially in a 24/7 environment. Brush up on your knowledge of safeguarding and risk management procedures, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and motivating teams. Think about times when you’ve successfully improved service performance or handled emergencies, and be ready to discuss these scenarios in detail.
✨Data is Key
Be prepared to talk about how you’ve used data analysis to drive improvements in service quality. Have specific examples ready that demonstrate your ability to identify trends and implement effective solutions.
✨Stay Calm Under Pressure
Given the nature of the role, it’s crucial to convey your calm and resilient approach to handling high-pressure situations. Practice articulating how you manage stress and make decisions during emergencies, as this will show your suitability for the role.