At a Glance
- Tasks: Lead a dynamic team to deliver top-notch responsive repairs and enhance customer satisfaction.
- Company: Join a forward-thinking housing organisation committed to community improvement.
- Benefits: Enjoy generous leave, a solid pension scheme, and a company vehicle.
- Other info: Work in a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Proven leadership experience in managing large teams and delivering quality repairs.
The predicted salary is between 45393 - 57477 £ per year.
We are seeking an exceptional Repairs Manager to play a key role within the ERD leadership team. This role requires a balance of strong technical/trade expertise, leadership capability, and coaching skills, alongside a relentless drive to improve the customer experience. You will lead a team of up to 32 staff, with direct line management responsibility for 4–5 team members, and overall operational responsibility for delivering a high‑quality, customer‑focused responsive repairs service across a geographical patch and a specialist function.
Key Responsibilities
- Recruit, induct and support the development of high‑performing supervisors and repairs operatives.
- Manage a designated geographical patch and specialist service area, including: Damp and Mould, HHSRS, Disrepair, Private Sector Leasing, Complex Projects, Communal Repairs.
- Lead the delivery of a resident‑centric repairs service operating 24 hours a day, 365 days a year, ensuring effective out‑of‑hours coverage.
- Drive customer service excellence and achieve performance KPI targets.
- Oversee complex and high‑profile projects, ensuring strong cross‑team collaboration and effective resident engagement.
- Promote a strong culture of resident and building safety, ensuring robust systems of safe working and operational controls.
About You
- Be an exceptional leader with a proven track record of managing large teams of trade operatives.
- Demonstrate the ability to motivate and inspire teams to deliver sustained improvements in customer service.
- Have experience of delivering services within budgetary constraints.
- Excel in leading teams through change.
- Have strong knowledge of delivering high‑quality, right‑first‑time repairs within a social housing environment.
Benefits
- 36‑hour working week.
- Up to 32 days annual leave (depending on grade and length of service), eight public holidays per year and an extra day off at Christmas.
- Excellent pension scheme.
- Company vehicle (van).
Responsive Repairs Manager in Enfield employer: Enfield Council
Join our dynamic team at the Edmonton Green Housing Hub, where we prioritise a culture of excellence and collaboration. As a Repairs Manager, you will benefit from a supportive work environment that encourages professional growth, with access to extensive training and development opportunities. Enjoy a generous leave package, a competitive pension scheme, and the satisfaction of making a meaningful impact in the community through high-quality, resident-focused services.
StudySmarter Expert Advice🤫
We think this is how you could land Responsive Repairs Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and repairs sector. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring along examples of past projects or achievements that highlight your ability to manage teams and improve customer service. Visual aids can really make your points stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Responsive Repairs Manager in Enfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing large teams and delivering high-quality repairs. We want to see how your skills align with the role of Repairs Manager, so don’t hold back!
Showcase Your Leadership Skills:We’re looking for an exceptional leader, so be sure to include examples of how you’ve motivated and inspired teams in the past. Share specific instances where you’ve driven improvements in customer service or led teams through change.
Highlight Relevant Experience:If you’ve got experience in social housing or managing complex projects, make it front and centre in your application. We want to know how you’ve tackled challenges like damp and mould or communal repairs in your previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Enfield Council
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to responsive repairs. Understand the key responsibilities of the role, especially around managing a team and delivering high-quality repairs. Being able to discuss specific examples from your past experience will show that you’re the right fit.
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you've successfully managed large teams in the past. Think of examples where you motivated your team or led them through change. This is crucial for demonstrating your capability to inspire and drive performance.
✨Customer Service Focus
Since this role is all about improving customer experience, be ready to discuss how you've previously enhanced service delivery. Share specific instances where you’ve gone above and beyond for residents or clients, and how you measure success in customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to repairs management. Prepare to explain how you would handle complex projects or manage out-of-hours coverage. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
