At a Glance
- Tasks: Manage the full debt recovery process for Penalty Charge Notices with a focus on customer service.
- Company: Join the London Borough of Enfield's Parking Services team, dedicated to community support.
- Benefits: Enjoy up to 32 days annual leave, excellent pension, and flexible working options.
- Other info: Dynamic role with opportunities for career development and training.
- Why this job: Make a real difference in your community while developing valuable skills in debt recovery.
- Qualifications: Experience in parking or traffic debt recovery and strong communication skills required.
The predicted salary is between 35520 - 37692 £ per year.
The London Borough of Enfield is seeking an experienced and confident Debt Recovery Officer to join our Parking Services team. This key operational role is responsible for managing the full debt recovery process for Penalty Charge Notices (PCNs), ensuring compliance with statutory requirements while delivering a professional and customer-focused service.
About The Role
Reporting to the Debt Recovery Supervisor, you will manage PCNs from debt registration through to closure, including court processes, statutory declarations, and enforcement agent instructions. You will liaise with external bodies such as the Traffic Enforcement Centre, County Courts, Enforcement Agents, and the DVLA, ensuring accurate record keeping, reconciliation of payments, and timely progression of cases. This role also involves preparing court documentation, attending County Court hearings on behalf of the Council, responding to complex correspondence, handling debtor enquiries, and supporting service improvements through effective case management.
Key Responsibilities
- Allocate and manage warrants issued to Enforcement Agents
- Prepare court papers and attend County Court hearings
- Process statutory declarations and witness statements (in-time and out-of-time)
- Reconcile payments at debt recovery and enforcement stages
- Respond to complaints, enquiries, and correspondence related to debt recovery
- Liaise with external agencies including TEC, DVLA, and Enforcement Agents
- Maintain accurate electronic and manual records
- Support the induction and training of new or agency staff where required
About You
You will have proven experience in parking or traffic debt recovery, with a detailed working knowledge of PCN enforcement processes, traffic legislation, and statutory procedures. You will be confident dealing with the public and external stakeholders, able to explain complex processes clearly and professionally, and comfortable managing sensitive or challenging conversations.
- Communicate clearly and courteously in spoken and written English
- Be highly organised with strong attention to detail
- Work calmly under pressure and manage competing deadlines
- Demonstrate a proactive, responsible, and collaborative approach
- Be confident using IT systems and parking enforcement software
Benefits
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas
- A blend of remote and office based working for most roles
- Interest free season ticket loan repayable over three or ten months
- Career development and learning experiences from a range of training courses and learning methods
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family
- Health and leisure discounts and tax-free bikes for work
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care
Parking Debt Recovery Specialist in Enfield employer: Enfield Council
The London Borough of Enfield is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as up to 32 days of annual leave, a robust pension scheme, and opportunities for career development, employees can thrive in a dynamic environment while contributing to meaningful community services. Located at the Civic Centre, the role of Parking Debt Recovery Specialist allows for a blend of remote and office-based working, ensuring a flexible approach to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Debt Recovery Specialist in Enfield
✨Tip Number 1
Network like a pro! Reach out to people in the parking services sector, especially those who work in debt recovery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of PCN enforcement processes and traffic legislation. We want you to be able to explain complex topics clearly, so practice makes perfect!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed competing deadlines or handled sensitive conversations. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Parking Debt Recovery Specialist in Enfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in debt recovery, especially with PCNs. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves dealing with the public and external stakeholders, it’s crucial to demonstrate your ability to communicate clearly and professionally. Use examples in your application that reflect your strong written and spoken English skills.
Highlight Your Organisational Skills:Being highly organised is key for this position. In your application, mention any experiences where you successfully managed multiple tasks or deadlines. We love to see how you keep everything on track!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Enfield Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Penalty Charge Notices (PCNs) and the debt recovery process. Familiarise yourself with relevant traffic legislation and statutory procedures, as this will show that you're serious about the role and understand the key responsibilities.
✨Practice Makes Perfect
Prepare for common interview questions related to debt recovery and customer service. Think about how you would handle challenging conversations or complex enquiries. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
Since the role involves liaising with various external bodies, be ready to demonstrate your communication skills. Use examples from your past experience where you successfully explained complex processes or handled sensitive situations. This will highlight your ability to communicate clearly and professionally.
✨Be Organised and Detail-Oriented
During the interview, emphasise your organisational skills and attention to detail. You might want to share specific examples of how you've managed competing deadlines or maintained accurate records in previous roles. This will reassure them that you can handle the demands of the position effectively.
