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- Tasks: Administer Council Tax accounts and ensure efficient revenue collection.
- Company: Join Enfield Council, a supportive and community-focused employer.
- Benefits: Enjoy up to 32 days annual leave, excellent pension, and health discounts.
- Why this job: Make a difference in your community while developing your career.
- Qualifications: Experience in debt collection and strong communication skills required.
- Other info: Flexible working options and career development opportunities available.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to appoint an Assessment Officer in the Council Tax Team within the Income & Debt department. The successful candidate will work as part of a team and be responsible for the administration of Council Tax accounts in line with current legislation, ensuring all necessary action is taken to collect revenue efficiently and effectively. They will process applications for reliefs and exemptions, effectively responding to enquiries received by letter, telephone and electronically, as well as undertaking proactive work to improve collection.
Responsibilities
- Administer Council Tax accounts in line with current legislation and action necessary steps to collect revenue efficiently and effectively.
- Process applications for reliefs and exemptions; respond to enquiries received by letter, telephone and electronically; undertake proactive work to improve collection.
Qualifications and skills
- Experience in a debt collection environment and enjoy working with the public.
- Enthusiastic, committed team player with understanding of best practice and customer contact procedures in debt collection.
- Good standard of numeracy and literacy, able to work on own initiative, prioritise conflicting deadlines, and manage time efficiently with good communication skills.
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Why it's great to work for Enfield Council
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service.
- You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.
Council Tax Officer employer: Enfield Council
Contact Detail:
Enfield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Council Tax Officers on LinkedIn or local community groups. A friendly chat can give us insider info about the role and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of council tax legislation and best practices in debt collection. We want to show that we’re not just passionate but also knowledgeable about the field!
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. We need to nail our responses, especially around customer service scenarios and how we handle enquiries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Council Tax Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in debt collection and customer service. We want to see how your skills align with the responsibilities of a Council Tax Officer, so don’t hold back!
Showcase Your Communication Skills: Since you'll be responding to enquiries via various channels, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would handle queries effectively.
Highlight Your Team Spirit: Being a team player is key for this role. Share examples of how you've collaborated with others in previous jobs or projects. We love seeing candidates who can work well within a team environment!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s straightforward and ensures your application gets to the right place quickly. We can’t wait to hear from you!
How to prepare for a job interview at Enfield Council
✨Know Your Legislation
Familiarise yourself with the current legislation surrounding Council Tax. Understanding the legal framework will not only help you answer questions confidently but also demonstrate your commitment to the role and its responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples of how you've effectively handled customer enquiries in the past. Whether it's through phone, email, or face-to-face interactions, being able to illustrate your communication skills will set you apart as a candidate who can thrive in a public-facing role.
✨Demonstrate Team Spirit
Since this role involves working as part of a team, think of instances where you've collaborated successfully with others. Highlighting your ability to work well within a team will show that you're not just a lone wolf but someone who contributes positively to group dynamics.
✨Be Ready for Scenario Questions
Anticipate scenario-based questions related to debt collection and revenue management. Practising your responses to these types of questions will help you articulate your thought process and problem-solving abilities during the interview.
