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- Tasks: Join a team focused on customer-centric income collection services.
- Company: Enfield Council is dedicated to serving and empowering the local community.
- Benefits: Enjoy flexible working, generous leave, and an excellent pension scheme.
- Why this job: Be part of a supportive culture that values collaboration and innovation.
- Qualifications: Experience in income collection and customer service is essential.
- Other info: Remote work options available; apply early as positions may close quickly.
The predicted salary is between 29000 - 31000 £ per year.
Assessment Officer – Adult Social Care Income Collection Team
Join to apply for the Assessment Officer – Adult Social Care Income Collection Team role at Enfield Council
Assessment Officer – Adult Social Care Income Collection Team
1 day ago Be among the first 25 applicants
Join to apply for the Assessment Officer – Adult Social Care Income Collection Team role at Enfield Council
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Reference Number: RES-002066
Salary: Scale 6 £34,416 – £36,522
Advert closing date: 15/07/2025
Department: Resources
Location: Civic Centre Site
Contract type: Permanent
Division: Financial Assessment Collection Team
Hours Per Week: 36
Contract End Date: N/a
Interview Date: TBC
Job Description
We are passionate about our people and how we deliver services to our community in Enfield. That\’s why we encourage a culture that puts our customers at the heart of everything we do, by empowering our people to collaborate, think innovatively, make decisions and find solutions. Join us and be part of something better.
Working as part of a team, you will be responsible for delivering effective, proactive, customer focused collection services. Working in line with national and corporate policies, procedures and statutory legislation, post holders will need to understand and be responsive to customer’s needs, presenting a positive and professional image to the customer at all times whilst ensuring effective engagement with vulnerable/challenging customers.
Responsibilities will include working effectively as part of a team to assist in the delivery and completion of income collection related work encouraging customers to use the Council’s website as a knowledge base and customer portal for financial, income and debt.
We are looking for applicants with:
- Experience/successful track record of providing income collection services.
- Experience of recovery of income collection, changes in circumstance and other enquiries within an income collection related environment delivering high quality services
Contact Details –
If you would like to know more about the role, or arrange an informal discussion, please contact Andrea Walkerdine at andrea.walkerdine@enfield.gov.uk or on 020 8132 1022.
If you have any difficulties accessing this information, please contact Andrea Walkerdine at andrea.walkerdine@enfield.gov.uk or on 020 8132 1022.
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do – by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you – and of course we are always happy to talk flexible working, click here to find out more.
Why it\’s great to work for Enfield Council:
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month\’s paid sabbatical for registered Social Workers working in Children\’s Social Care.
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.
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Assessment Officer - Adult Social Care Income Collection Team employer: Enfield Council
Contact Detail:
Enfield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment Officer - Adult Social Care Income Collection Team
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Assessment Officer role, especially around income collection services. Understanding the nuances of customer engagement and how to handle challenging situations will help you stand out during discussions.
✨Tip Number 2
Research Enfield Council's values and culture. They emphasise customer focus and teamwork, so be prepared to discuss how your personal values align with theirs and provide examples of how you've worked collaboratively in previous roles.
✨Tip Number 3
Network with current or former employees of Enfield Council if possible. They can provide insights into the work environment and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare to discuss your experience with income collection and recovery processes in detail. Be ready to share specific examples of how you've successfully navigated similar challenges in past roles, as this will demonstrate your capability for the position.
We think you need these skills to ace Assessment Officer - Adult Social Care Income Collection Team
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Assessment Officer position. Make sure to highlight your relevant experience in income collection services.
Address Essential Criteria: Focus on the essential and desirable criteria mentioned in the job advert. Tailor your CV and statement to demonstrate how your skills and experiences align with these criteria.
Professional Presentation: Ensure your CV and statement are well-structured and free from errors. Use a professional tone and format, and remember not to include your name on these documents as per the application guidelines.
Showcase Customer Focus: Emphasise your ability to provide customer-focused services. Include examples of how you've successfully engaged with customers, especially in challenging situations, to demonstrate your suitability for the role.
How to prepare for a job interview at Enfield Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Assessment Officer. Be prepared to discuss how your previous experience aligns with the role, especially in income collection and customer service.
✨Showcase Your Customer Focus
Since the role emphasises a customer-centric approach, think of examples from your past work where you successfully engaged with customers, particularly vulnerable or challenging ones. Highlight your ability to empathise and resolve issues effectively.
✨Familiarise Yourself with Policies
Brush up on relevant national and corporate policies related to adult social care and income collection. Being knowledgeable about these can demonstrate your commitment to compliance and best practices during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the organisation. You might ask about team dynamics, training opportunities, or how success is measured in this position.
