Assessment Officer

We have an exciting employment opportunity to recruit an experienced Officer to work in the Housing Benefit and Council Tax Support Team. You will be part of a committed enthusiastic team, focused on high performance and working to challenging financial and operational targets.

You will need a minimum of 2 years’ experience in processing Housing Benefit and the Council Tax Reduction scheme, which includes complex assessments such as Universal Credit, Self-Employed, Students, and Persons from Abroad. You will help those on low income to sustain their tenancies, ensuring their benefits are maximised.

You will work using your own initiative and prioritise conflicting deadlines, managing your time efficiently with good communication skills. A good standard of numeracy and literacy is required, effectively responding to enquiries received by letter, telephone, and e-mail.

You will need to understand and be responsive to customers’ needs, always presenting a positive and professional image to the customer, whilst ensuring effective engagement with vulnerable and challenging customers.

We offer hybrid working; however, we are flexible taking into consideration personal circumstances. The contracted hours are 36 hours a week, and we offer a flexible working hours policy.

If you would like to know more about the role, please contact Lorna Mann on 02081322391 for an informal discussion or to arrange a visit to the team. If you have any difficulties accessing this information, please contact Andrea Walkerdine at [emailprotected] or on 020 8132 1022.

Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview. Therefore, we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility, and listen and learn. If you value these behaviours too, we’d love to hear from you.

Why it’s great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service.
• You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office-based working for most roles.
• Interest-free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month’s paid sabbatical for registered Social Workers working in Children’s Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.