The AI and Automation Apprentice will support the Council’s Digital Services team to identify opportunities to improve productivity, efficiency and service delivery through the use of AI and Automation. Working alongside colleagues across the organisation, the postholder will help analyse business processes, support the implementation of low code and AI-enabled solutions, and promote the safe, responsible and effective use of the technology. The role provides practical experience in digital transformation while contributing to projects that reduce manual effort, improve data quality and enhance customer and staff experiences.
Key Accountabilities:
- Work with colleagues to identify where AI, automation and digital tools could improve services, productivity, accuracy and the experience of customers and staff.
- Map and review processes, user needs, systems and data to understand problems, assess whether automation is suitable and agree clear requirements.
- Support workshops, process reviews, solution design, pilots and proofs of concept, and help evaluate tools against business needs, costs, benefits and risks.
- Under supervision, help configure and implement approved low-code, no-code, automation and AI solutions, including prompts, workflows, integrations and secure data use.
- Plan and carry out testing, record results and defects, support user testing and help confirm that solutions are accurate, reliable, secure and accessible.
- Follow Council policies and legal, ethical and governance requirements for responsible AI, data protection, information security, equality, employment and records management.
- Support risk and impact assessments, keep clear records and consider fairness, bias, transparency, human oversight, accessibility and the effect of change on staff.
- Create clear process maps, guidance, training materials and technical notes, and help colleagues understand and use approved tools confidently.
- Monitor solutions, user feedback and results; report benefits, problems and lessons learned; support improvements; and refer specialist issues when needed.
- Work collaboratively with colleagues and approved suppliers, organise assigned work, meet deadlines and explain technical information in a clear and accessible way.
- Complete apprenticeship learning, reviews and portfolio evidence, act on feedback and keep up to date with relevant AI, automation and digital developments.
- Manage own performance and development, comply with Council policies and procedures, and undertake other reasonable duties commensurate with the grade, apprenticeship and level of supervision.
The AI and Automation Apprentice will report to the Head of AI and Automation and will be embedded within the AI and Automation Team in Digital Services. The Head of AI and Automation will oversee and direct the apprentice’s day-to-day activities. Throughout the apprenticeship, the postholder will work across a range of teams, services and projects within Digital Services and across the wider Council to gain broad experience and develop the knowledge, skills and behaviours required for the Level 4 AI and Automation Apprenticeship.
Due to the location of travel for this role, it is highly advised any applicants are based in the Enfield postcode/catchment area.
A minimum of Grade 4/C or above in both Maths and English at GCSE level.
Are clear and evidencable interest in AI and its continued emergence.
Employees will be expected to attend the Enfield office 2 days per week
Why it's great to work for Enfield Council:
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.
Certain posts in the Council are ‘politically restricted’ which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.
Proud member of the Disability Confident employer scheme
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AI and Automation Apprentice employer: . Enfield Council
Enfield Council is a highly regarded employer dedicated to delivering exceptional environmental services while prioritising the well-being of its employees. With a strong commitment to career development, generous leave entitlements, and a supportive work culture, we empower our staff to make a meaningful impact in the community. Join us at Morson Road Depot and enjoy a fulfilling career with excellent benefits, including a robust pension scheme and health discounts.
